Member Service Leader & Nesting Coach

Jobtailor; Glendale (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor is seeking a dedicated Member Service Officer to support all channels in the Member Service Center, resolve escalations, and coach new staff during nesting. The role emphasizes excellent member relations and problem resolution while upholding credit union policies and service standards.

The position requires strong communication, leadership, and relationship-building skills to help members reach their financial goals and ensure a positive member experience across all touchpoints.

Qualifications

• Passion for helping people and drive to build relationships that assist members in meeting financial goals.
• Strong communication and personnel management skills.
• Ability to effectively ask open-ended questions, solve problems, and provide solutions.

Responsibilities

• Support all queues and contact channels in the Member Service Center.
• Resolve member interactions, escalations, and technical or complex requests.
• Maintain knowledge of credit union services, policies, procedures, and Member Service Center functions.

Skills

Member Service Support

Complaint Management

Coaching and Support

Communication Skills

Problem Solving

Education

High School Graduate or Equivalent

Job description

Jobtailor is seeking a dedicated Member Service Officer to support all channels in the Member Service Center, resolve escalations, and coach new staff during nesting. The role emphasizes excellent member relations and problem resolution while upholding credit union policies and service standards.

The position requires strong communication, leadership, and relationship-building skills to help members reach their financial goals and ensure a positive member experience across all touchpoints.