Member Service Coordinator I

Crawford & Company; Jacksonville (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Rx coverage

HSA/HRA/FSA

Paid holidays

Paid time off

401(k)

Tuition assistance

Parental leave

Supplemental health benefits

Mental health support

Virtual PT

Caregiving services

Training programs

Community programs

Job summary

Crawford & Company is seeking a detail-oriented Member Service Coordinator I to join our Jacksonville, FL team in a hybrid role. You will manage contractor files, verify credentialing, and act as the liaison between contractors, district managers, and field staff.

Key tasks include processing credentialing deliverables, obtaining licenses and insurance certificates, auditing files for compliance, and updating systems to reflect current information.

Qualifications

• High School Diploma or equivalent, with at least 2 years of customer service and/or administrative/clerical experience.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills.
• Good time‑management abilities.
• Strong analytical and problem‑solving ability.
• Excellent written, verbal, and oral communication skills.
• Good interpersonal skills.

Responsibilities

• Prepare, process, and review contractor information, including credentialing deliverables.
• Obtain and verify deliverables such as licenses, insurance certificates, and financial statements on a regular basis.
• Review and process application packets, status updates, references, ratings, agreements, and site visit narratives.
• Audit and track contractor files to ensure compliance with credentialing requirements.
• Process new contractor selections and track receipt of deliverables.
• Act as point of contact and liaison for contractors and district managers.
• Update and maintain contractor files with current deliverables and credentialing items.
• Create and forward correspondence requesting deliverable updates.
• Interact with field staff regarding contractor noncompliance issues.
• Update web‑based and other computer programs with contractor information.
• Uphold and project the company public image.
• Maintain compliance with the Crawford Code of Business Conduct and Ethics.
• Participate in special projects or perform duties in other areas as requested.

Skills

Customer service

Administrative experience

Computer skills

Attention to detail

Time management

Analytical thinking

Written and verbal communication

Interpersonal skills

Education

High School Diploma

Job description

Member Service Coordinator I – Hybrid Role | Jacksonville, FL

Job Description

Maintain and support contractor files, ensuring credentialing requirements are met and updated across multiple systems. Serve as liaison between contractors, district managers, and field staff. Comply with company policies and ethics while providing excellent customer service.

Responsibilities

• Prepare, process, and review contractor information, including credentialing deliverables.
• Obtain and verify deliverables such as licenses, insurance certificates, and financial statements on a regular basis.
• Review and process application packets, status updates, references, ratings, agreements, and site visit narratives.
• Audit and track contractor files to ensure compliance with credentialing requirements.
• Process new contractor selections and track receipt of deliverables.
• Act as point of contact and liaison for contractors and district managers.
• Update and maintain contractor files with current deliverables and credentialing items.
• Create and forward correspondence requesting deliverable updates.
• Interact with field staff regarding contractor noncompliance issues.
• Update web‑based and other computer programs with contractor information.
• Uphold and project the company public image.
• Maintain compliance with the Crawford Code of Business Conduct and Ethics.
• Participate in special projects or perform duties in other areas as requested.

Qualifications

• High School Diploma or equivalent, with at least 2 years of customer service and/or administrative/clerical experience.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills.
• Good time‑management abilities.
• Strong analytical and problem‑solving ability.
• Excellent written, verbal, and oral communication skills.
• Good interpersonal skills.

Benefits

• Competitive base pay.
• Bonus/Incentive pay and other performance‑based rewards (if applicable).
• Medical, dental, and vision plans.
• Prescription drug coverage.
• HSA, HRA, and FSA accounts.
• Paid holidays, vacation, and sick leave.
• 401(k) retirement plan.
• Tuition assistance.
• Paid parental leave.
• Supplemental health benefits.
• Enhanced mental health support.
• Virtual physical therapy.
• Caregiving services.
• Life assistance program.
• Training programs promoting continuous learning.
• Programs that give back to the community.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.

Equal Opportunity Employer

Crawford & Company participates in E‑Verify and is an Equal Opportunity Employer. M/F/D/V applicants are welcomed.