Member Care Representative I

LBS Financial Credit Union; Long Beach (CA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans (employe

Dental, Vision for employee

Job summary

LBS Financial Credit Union in East Long Beach, CA is seeking a Member Care Representative I to deliver exceptional member service and educate members on financial products and services. You will join a fast-paced team and help achieve branch goals while maintaining high standards of accuracy and integrity.

The role is designed for individuals entering the financial services industry, learning core teller tasks, with opportunities to grow within the credit union.

Qualifications

• Requires a high school diploma or equivalent.
• 1 year of experience in customer service preferred.
• Previous Teller experience preferred but not required.
• Working knowledge of the Microsoft suite of office products.
• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Ability to learn new systems, policies and processes quickly.

Responsibilities

• Educate Members on a variety of products and services the credit union offers.
• Perform essential job functions as described within the MCR I Job Functions and Responsibilities.
• Meet and exceed individual and Credit Union goals with teammates.
• Occasional business travel to/from the corporate office and coverage for other branches may be required.

Skills

Listening skills

Customer service

Fast-paced teamwork

Product recommendations

Multitasking

Punctual attendance

Professional demeanor

Learning new systems

MS Office

Cash handling

Teller experience

High school diploma

1 year customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Care Representative I

105 Member Services Regular Full-Time East Long Beach, Long Beach, CA, US 1 Attachments

4 days ago Requisition ID: 1669

Salary Range: $19.75 To $21.25 Annually

Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?

We'd like to welcome a Member Care Representative I responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).

The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.

REQUIREMENTS & RESPONSIBILITIES

The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.

You will be working with Members and your teammates to meet and exceed individual and Credit Union goals. The suitable candidate has a high level of ethics, good judgement, and common sense, while understanding the importance of following credit union policies and procedures. You must enjoy a fast-paced work environment and thrive on delivering quality customer service!

Occasional business travel to/from the corporate office and coverage for other branches may be required.

QUALIFICATIONS

• Excellent listening and communication skills.
• Demonstrated outstanding customer service skills.
• Ability to work in a fast-paced team environment.
• Previous experience providing product recommendations and referrals.
• Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
• Proven ability to consistently report to work, on time, as scheduled.
• Consistently demonstrates professional manner and attire.
• Ability to learn new systems, policies and processes quickly.
• Working knowledge of the Microsoft suite of office products.
• Previous experience with cash handling and balancing a cash drawer – preferred but not required.
• Previous Teller experience preferred but not required.
• Requires a high school diploma or equivalent.
• 1 year of experience in customer service preferred.
• Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays, 3 weeks PTO, and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Insurance: Life, AD&D, LTD
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more
• Wellness Benefits starts 1st of the month following 30 days of employment

PAY RANGE

In accordance with California's Pay Transparency Act, the expected salary range for this position is between:

$19.75 - $21.25

Actual pay will be determined based on a candidate's specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates:

As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates:

As an Employer of Choice, LBS Financial strives to support our employees' career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers . Equal Opportunity Employer.

Monday - Friday 9:15 AM - 6:15 PM
Saturday 8:30 AM to 2:30 PM
40 hours weekly