Member Service Center Representative

AmeriCU Credit Union; City of Oswego (NY); Presencial; USD 27.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Medical, Dental, Vision

401(k) with employer match

Paid Time Off and Holidays

Tuition Reimbursement

Life Insurance and AD&D

Short-Term Disability

Employee appreciation events

Descripción de la vacante

AmeriCU Credit Union, based in Rome, NY, is seeking a dedicated Member Service Center Representative (Call Center Representative) in Liverpool, NY. You will handle member inquiries via phone, chat, email, and video, guiding customers toward financial solutions while supporting member goals.

The role emphasizes strong communication, multitasking, and a customer-focused mindset. It offers full-time hours, starting pay from $19.84 to $24.80 per hour, with overtime eligibility and incentive earning

Formación

• Strong communication across phone, chat, and email.
• Ability to multitask in a fast-paced, high-volume environment.
• Customer-focused mindset with solid problem-solving skills.
• Comfort with technology and digital service platforms.
• Sales and relationship-building experience preferred.

Responsabilidades

• Manage a high volume of inbound and outbound member interactions in a timely, professional manner.
• Build strong relationships by providing exceptional service and identifying member needs.
• Resolve member inquiries and issues while recommending relevant products and services.
• Process loan applications and maintain knowledge of underwriting guidelines and procedures.
• Educate members on digital banking tools and alternative service channels to enhance their experience.
• Maintain accurate member records within core and CRM systems.
• Meet or exceed individual performance goals and contribute to team success.
• Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations.
• Stay current on products, services, and internal processes through ongoing learning and development.
• Maintain operational readiness by following procedures and reporting equipment issues.
• Register with and maintain records in the NMLS system as required.

Conocimientos

Customer service

Verbal communication

Multitasking

Digital banking tools

Sales relationships

Attention to detail

Descripción del empleo

Member Service Center Representative (Call Center Representative)
Location: Liverpool, NY
Starting Rate - $19.84/hour to $24.80/hour, actual rate will depend on experience.
Status: Full Time
Position is overtime eligible and Incentive earning eligible.

Member Service Center Representative – AmeriCU Credit Union (Liverpool, NY)

AmeriCU Credit Union is seeking a Member Service Center Representative (Call Center Representative) who is passionate about delivering exceptional member service and building strong relationships. As a Member Service Center Representative (Call Center Representative), you will be the voice of AmeriCU—supporting members through phone, chat, email, and video interactions while helping them achieve their financial goals.

What You’ll Do as a Member Service Center Representative (Call Center)

• Manage a high volume of inbound and outbound member interactions in a timely, professional manner
• Build strong relationships by providing exceptional service and identifying member needs
• Resolve member inquiries and issues while recommending relevant products and services
• Process loan applications and maintain knowledge of underwriting guidelines and procedures
• Educate members on digital banking tools and alternative service channels to enhance their experience
• Maintain accurate member records within core and CRM systems
• Meet or exceed individual performance goals and contribute to team success
• Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations
• Stay current on products, services, and internal processes through ongoing learning and development
• Maintain operational readiness by following procedures and reporting equipment issues
• Register with and maintain records in the NMLS system as required

What We’re Looking For

• Strong communication skills (verbal and written across phone, chat, and email)
• Ability to multitask and thrive in a fast-paced, high-volume environment
• Customer-focused mindset with strong problem-solving skills
• Comfort with technology and digital service platforms
• Sales and relationship-building experience preferred
• Detail-oriented with a commitment to compliance and accuracy

Benefits & Growth Opportunities

At AmeriCU, our Member Service Center Representative roles are designed for growth and advancement. Whether you're launching your career or looking for your next step, we provide the tools and support to help you succeed.

We offer:

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&D
• Enhanced Short-Term Disability coverage
• Employee appreciation events and a collaborative team culture

About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Learn more:

• https://www.americu.org/in-our-community/
• https://www.americu.org/why-americu/