Member Sales & Guest Experience Specialist (Front Desk)

Talentify; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hourly wage + commissions on sales

Growth opportunities

Free lash extensions

Discounts on retail products

Job summary

The Lash Lounge is seeking a highly motivated Front Desk Associate to deliver outstanding customer experiences, drive membership and retail sales, and keep the front desk running smoothly. The role emphasizes welcoming guests and booking appointments to ensure a warm, efficient guest experience.

Responsibilities include maintaining an inviting environment, managing inventory, and supporting salon operations. Some weekend/evening shifts are required; MindBody experience is a plus.

Qualifications

• 1+ year of customer service or retail sales experience.
• Strong attention to detail and multitasking in a fast-paced setting.
• Ability to work some weekends and evenings.
• Experience with MindBody software is a plus.
• Excellent communication and customer-service mindset.

Responsibilities

• Increase membership sales and retail sales.
• Greet visitors and provide an excellent customer experience.
• Book appointments in person or by phone.
• Maintain a clean and inviting environment.
• Support inventory maintenance and group operations.

Skills

Customer service

Retail sales

Multitasking

Weekend/evening availability

MindBody Software

Job description

The Lash Lounge is seeking a highly motivated Front Desk Associate to deliver outstanding customer experiences, drive membership and retail sales, and keep the front desk running smoothly. The role emphasizes welcoming guests and booking appointments to ensure a warm, efficient guest experience.

Responsibilities include maintaining an inviting environment, managing inventory, and supporting salon operations. Some weekend/evening shifts are required; MindBody experience is a plus.