Member Revenue Operations Analyst: Billing & Data Insights

Progyny Inc.; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Family friendly benefits

Bonus program

401(k) plan with company match

Equity

Job summary

Progyny Inc. is seeking a highly analytical Member Revenue Operations Analyst to join our Finance team in New York City.

You will own AR reconciliations, billing investigations, refunds, and complex billing issues while partnering across Finance, Claims Revenue Operations, Member Services, Engineering, Product, IT, and external vendors to improve operational workflows. The role requires 3+ years in Revenue Operations or related fields, strong Excel and SQL skills, and experience with Power BI

Qualifications

• Bachelor's degree in finance, accounting, health administration, business administration, or related field.
• 3+ years of experience in Revenue Operations, Billing Operations, Healthcare Finance, Accounts Receivable, Financial Operations, or a similar analytical role.
• Strong analytical mindset with exceptional problem-solving and investigative skills.
• Advanced Excel skills and working knowledge of SQL; experience with Power BI or other BI tools; familiarity with Salesforce or comparable case systems.

Responsibilities

• Perform detailed reconciliations of member accounts, payment activity, and financial transactions to ensure billing accuracy and integrity.
• Investigate and resolve complex member billing issues by researching discrepancies and reimbursements.
• Manage a high-volume portfolio of member emails and Salesforce cases with timely resolutions and SLAs.
• Review AR balances, payment postings, claim adjustments, and member responsibility to identify discrepancies.
• Process member refunds, adjustments, and balance corrections in line with internal controls.
• Coordinate with Legal for bankruptcy reviews and execute approved write-offs and adjustments.
• Collaborate with Accounting, Claims Revenue Ops, Member Services, Engineering, Product, IT, and vendors to troubleshoot issues and improve billing.

Skills

Analytical thinking

Problem-solving

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in finance, accounting, health administration, business administration, or related field

Tools

SQL

Excel

Power BI

Salesforce

Job description

Progyny Inc. is seeking a highly analytical Member Revenue Operations Analyst to join our Finance team in New York City.

You will own AR reconciliations, billing investigations, refunds, and complex billing issues while partnering across Finance, Claims Revenue Operations, Member Services, Engineering, Product, IT, and external vendors to improve operational workflows. The role requires 3+ years in Revenue Operations or related fields, strong Excel and SQL skills, and experience with Power BI