Member Retention Field Specialist

Centene Management Company LLC; Tampa (FL); Hybrid; USD 32,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Remote, hybrid, field or office work

Job summary

Centene Management Company LLC in Tampa, FL is seeking a Field Retention Representative to retain current membership in an assigned territory. The role requires travel, weekend work, and effective communication of Wellcare products.

The position offers a field/hybrid/work-from-office schedule with potential for growth and training. Candidates should have a High School Diploma or GED and healthcare/customer service experience preferred.

Qualifications

• High school diploma or GED required; further degree preferred.
• 1 year healthcare-related experience preferred.
• 1 year of customer service or sales experience preferred.
• Driver's license may be required by some plans.

Responsibilities

• Retain current membership in assigned territory to meet daily metrics.
• Conduct telephonic and field outreach including community events and home visits.
• Explain and educate members on Wellcare products and services.
• Document interactions in CRM systems and maintain accurate member accounts.

Skills

Customer service

Communication

Sales

Field outreach

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

Salesforce

Facets

Job description

Centene Management Company LLC in Tampa, FL is seeking a Field Retention Representative to retain current membership in an assigned territory. The role requires travel, weekend work, and effective communication of Wellcare products.

The position offers a field/hybrid/work-from-office schedule with potential for growth and training. Candidates should have a High School Diploma or GED and healthcare/customer service experience preferred.