Member Resolution Administrator

Great Basin Federal Credit Union; Reno (NV); On-site; USD 26,000 - 30,000; Full time

Job summary

Great Basin Federal Credit Union in Reno, NV is seeking a Member Resolution Administrator to support member resolution and asset protection through meticulous administrative tasks. You will maintain accounts, process payments, and manage documentation while coordinating workflows with staff and external partners.

The role requires strong communication skills, attention to detail, and the ability to handle confidential information in a professional manner within a team environment.

Qualifications

• Experience performing detailed administrative work requiring accuracy, organization, confidentiality, and adherence to established procedures.
• Experience using computers, business applications, electronic communication tools, and document-management systems.
• Ability to learn financial institution systems, payment platforms, workflow applications, and account-processing procedures.
• Strong analytical, organizational, and problem-solving skills with attention to detail.

Responsibilities

• Support member resolution and asset protection efforts through administrative processing and documentation management.
• Perform account maintenance, payment processing, and workflow coordination in accordance with procedures.
• Interact with members, employees, vendors, and partners to ensure timely, accurate resolution activities.

Skills

Attention to detail

Administrative support

Confidentiality

Written and verbal communication

Education

High School diploma or GED

Tools

Microsoft Office

Credit Union systems software

Job description

Job Details

Job Location: Great Basin Federal Credit Union - Reno, NV 89511, Position Type: Full Time, Education Level: High School, Salary Range: $19.91 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Banking, The Member Resolution Administrator supports the Credit Union’s member resolution and asset protection efforts through administrative processing, account maintenance, payment processing, documentation management, and workflow coordination.The Member Resolution Administrator works with members, employees, vendors, and business partners to ensure account resolution activities are completed accurately, timely, and in accordance with established procedures.

Qualifications

Experience and Training

• High school diploma or GED equivalent.
• Experience performing detailed administrative work requiring accuracy, organization, confidentiality, and adherence to established procedures.
• Experience using computers, business applications, electronic communication tools, and document-management systems.
• Ability to learn financial institution systems, payment platforms, workflow applications, and account-processing procedures.

Required Knowledge and Abilities

Technical Knowledge

• Knowledge of financial institution operations, account servicing, payment processing, and administrative workflows.
• Ability to interpret and apply policies, procedures, regulations, and internal controls.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.
• Excellent verbal and written communication skills and the ability to interact professionally with members, employees, vendors, and business partners.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Proficiency with Microsoft Office and the ability to learn Credit Union systems and software applications.
• Ability to work independently and as part of a team while demonstrating accountability, flexibility, and continuous improvement.

Physical Requirements (approximate percentage of day spent)

• Standing- 10%
• Sitting- 60%
• Bending-3%
• Squatting- 1%
• Walking- 20%
• Lifting- 3% 5-15 lbs
• Twisting-2%
• Driving- 1%*

* Traveling may be required

Extent of Public Contact

This position has limited face-to-face public contact but may have frequent communication with members, employees, vendors, and outside organizations by telephone, email, mail, Teams, and other electronic channels. The position frequently handles confidential financial information and may communicate with members experiencing financial stress or dissatisfaction.

Working Conditions

Mental and/or Emotional Requirements:

The employee must be able to perform job responsibilities independently or with limited supervision after appropriate training. The position requires the ability to understand and follow detailed instructions, organize competing priorities, meet deadlines, maintain accuracy, and communicate information clearly.

The employee must remain professional and composed when handling sensitive member circumstances, financial transactions, interruptions, and changing priorities. The employee must exercise sound judgment and discretion and recognize when a matter should be escalated to the appropriate employee or manager.

Working Conditions:

Duties are primarily performed in a professional office environment using computers, telephones, payment systems, electronic document systems, and other standard office equipment. The work involves confidential financial information, deadlines, interruptions, competing priorities, and communication regarding sensitive account circumstances.