Member Resolution Specialist - Full Time

Allegius Federal Credit Union; Burns Harbor (IN); On-site; USD 54,000 - 60,000; Full time

Job summary

The Member Resolution Specialist at Allegius Federal Credit Union in Burns Harbor, IN handles collections, lending operations, compliance, and member resolution duties to support retention and service excellence.

This role requires professionalism, knowledge of credit union products, and the ability to work with members, staff, and external partners to resolve accounts and ensure regulatory compliance.

Qualifications

• Role requires professionalism, detailed knowledge of credit union products and services, adaptability, and a strong commitment to member service.

Responsibilities

• Work collections of all loan and deposit accounts; handle non-routine collection matters.
• Access and interpret credit bureau reports; process or correct related information.
• Maintain effective procedures on delinquent and potentially delinquent accounts.
• Work with life/disability claims for loan resolutions or payoffs.
• Post payments (e.g., attorney payments, bankruptcy, sale proceeds, insurance, refunds) according to established procedures.
• Recommend charge-offs to the Member Resolutions Manager; report to agencies as needed.
• Prepare legal documents (e.g., judgments, suits, repossessions, foreclosures).
• Close subaccounts and/or memberships related to collections.
• Warm/unwarm or close debit cards in connection with collections efforts.
• Maintain negotiable instruments associated with member resolution activities.
• Work with attorneys and outside companies in relation to resolution processes.

Job description

Reports To: Member Resolution Manager

Position Summary:

The Member Resolution Specialist is responsible for performing a wide range of sales, service, lending, and

resolution functions related to member accounts, loans, and collections. This position supports both front-end

and back-end member service and lending processes, helping ensure member retention, compliance, and

operational excellence. The role requires professionalism, detailed knowledge of Credit Union products and

services, adaptability, and a strong commitment to member service.

Key Responsibilities:

Collections & Member Resolutions

• Work collections of all loan and deposit accounts; handle non-routine collection matters.
• Access and interpret credit bureau reports; process or correct related information.
• Maintain effective procedures on delinquent and potentially delinquent accounts.
• Work with life/disability claims for loan resolutions or payoffs.
• Post payments (e.g., attorney payments, bankruptcy, sale proceeds, insurance, refunds) according
  established procedures.
• Recommend charge-offs to the Member Resolutions Manager; report to agencies as needed.
• Prepare legal documents (e.g., judgments, suits, repossessions, foreclosures).
• Close subaccounts and/or memberships related to collections.
• Warm/unwarm or close debit cards in connection with collections efforts.
• Maintain negotiable instruments associated with member resolution activities.
• Work with attorneys and outside companies in relation to resolution processes.

Lending Operations

• Complete loan lifecycle tasks post origination to payoff (Indirect and in-house).
• Maintain loan accounts (e.g., titles, FPI).
• Tracking property taxes for members to ensure current status on real estate secured loans.
• Track titles, post payoffs, and perform required loan maintenance.
• Follow loan policies, including compliance with FACT Act, MLA, and other federal regulations.

Compliance & Regulation

• Understand and follow BSA, OFAC, AML, Reg CC, Reg DD, Reg V (FACT Act), Bankruptcy and other regulations.
• Confidentially report any suspected compliance or regulatory violations.
• Adhere to procedures regarding deceased members and confidentiality requirements.

Member & Staff Support

• Provide information and solutions to members, staff, and indirect vendors.
• Research and resolve member complaints or problems related to accounts and services.
• Verify account and member identity in all interactions.
• Act as a resource to examiners, auditors, and Credit Union staff.
• Train and support other team members within the department.
• Educate and train others on the tasks and responsibilities of the Member Resolution Specialist.
• Assist with periodic staff meetings and training sessions to discuss changes in procedures, services, or regulations.

Administrative & Operational Duties

• Maintain detailed and accurate records using systems like tracker, follow-up, comments, physical and electronic folders.
• Support a paperless environment where feasible.
• Perform month-end functions as required.
• Maintain up-to-date digital correspondence and documentation.
• Suggest and contribute to process improvements and departmental enhancements.
• Participate in departmental meetings and training sessions on new policies or procedures.
• Recommend purchases of equipment or supplies as needed.

This position's salary will increase on Jan 1st to $26.06

Requirements

The role requires professionalism, detailed knowledge of Credit Union products and

services, adaptability, and a strong commitment to member service.