Member Experience Center Assistant Manager

WEOKIE Federal Credit Union; Oklahoma City (OK); On-site; USD 52,000 - 70,000; Full time

Job summary

WEOKIE Federal Credit Union in Oklahoma City is seeking a qualified Member Relationship Assistant Manager to lead the Member Relationship Center and drive an exceptional service experience for members and staff. You will supervise, train, coach, and develop center employees, manage service delivery goals, and collaborate with leadership to align with the organization’s strategy.

Strong communication and financial services experience are essential, with a focus on customer engagement and

Qualifications

• Must have at least two years in the retail financial services industry with at least two in a supervisory position.
• Experience supervising a consultative service operation is a plus and a proven track record of meeting objectives.
• Business management experience including process management, operational analysis, report writing and presentation skills.
• Demonstrated ability to interview, coach and develop staff to create a team environment.
• Ability to learn and use software applications such as Microsoft Office and the credit union core processing systems.
• Must have a valid state driver's license and be bondable.
• Excellent communication skills, including written and verbal.
• CCUFC certification or ability to earn within 24 months.

Responsibilities

• Lead the member relationship center’s service delivery strategy and manage service quality.
• Assist with supervisory duties, training, certification and coaching for center employees.
• Interact with members to meet their needs and educate on services and online banking.
• Establish expectations, manage results and conduct regular staff meetings.
• Ensure compliance with laws, regulations and operating controls to mitigate risk.
• Provide budget, reporting, and operating plan support for the center and projects.

Skills

Supervisory duties

Staff coaching

Customer service leadership

Training and development

Microsoft Office

Communication skills

Education

High school diploma or equivalent

CCUFC certification within 24 months

Tools

Credit union core processing systems

Microsoft Office

Job description

WEOKIE Federal Credit Union in Oklahoma City is seeking a qualified Member Relationship Assistant Manager to lead the Member Relationship Center and drive an exceptional service experience for members and staff. You will supervise, train, coach, and develop center employees, manage service delivery goals, and collaborate with leadership to align with the organization’s strategy.

Strong communication and financial services experience are essential, with a focus on customer engagement and