Member Relationship Banker: Financial Solutions Pro

7 17 Credit Union; Kent (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent benefits

Advancement opportunities

Job summary

7 17 Credit Union in Kent, OH is seeking a personable Member Service Representative to greet members, handle transactions, open/close accounts, and assist with loans. You will build relationships using needs-based conversations and provide accurate, friendly service in a team-driven environment.

The role emphasizes confidentiality, compliance, and a proactive approach to helping members with online banking, remote services, and product recommendations. Prior banking experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• Minimum 9 months of experience in relationship banking within the last 3 years.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet and assist members and visitors with a welcoming, professional demeanor.
• Handle cash transactions, deposits, withdrawals, and basic account maintenance.
• Open, maintain, and close accounts; process loans and related paperwork.
• Promote financial products and services to meet member needs and goals.
• Maintain confidentiality and security of member information and transactions.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Time management

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Banking software

Microsoft Office

Job description

7 17 Credit Union in Kent, OH is seeking a personable Member Service Representative to greet members, handle transactions, open/close accounts, and assist with loans. You will build relationships using needs-based conversations and provide accurate, friendly service in a team-driven environment.

The role emphasizes confidentiality, compliance, and a proactive approach to helping members with online banking, remote services, and product recommendations. Prior banking experience is a plus.