Member Relations Specialist - Hybrid, PTO & 401(k) Match

AAA Club Alliance; Lexington (KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health & Life Insurance

401(k) with company match up to 7%

Paid Time Off 2+ weeks first year

Paid holidays

Tuition Reimbursement

AAA Premier Membership

Job summary

AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY. The role is hybrid with onsite Tuesdays, Wednesdays and Thursdays and remote Mondays and Fridays after training, offering $15.00/hour plus benefits.

As the first contact, you will handle member calls, resolve routine issues, document interactions, and collaborate with teams to ensure exceptional service.

Qualifications

• 1+ year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Acts as first contact and takes calls from Members and customers.
• Responds and resolves routine or less complex issues and feedback.
• Escalates non-routine complaints and issues to the appropriate party.
• Organizes/prioritizes daily workload to ensure goals are met.
• Determines appropriate compensation for routine case resolution.
• Communicates with members through multiple channels, both verbal and written.
• Engages with members to provide an exceptional customer service experience.

Skills

Customer service

Education

High School Diploma

Associates degree

Job description

AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY. The role is hybrid with onsite Tuesdays, Wednesdays and Thursdays and remote Mondays and Fridays after training, offering $15.00/hour plus benefits.

As the first contact, you will handle member calls, resolve routine issues, document interactions, and collaborate with teams to ensure exceptional service.