Specialist, Enterprise Change Management

AAA Club Alliance; Wilmington (DE); Hybrid; USD 90,000 - 133,000; Full time

Benefits offered by this job

Annual bonus

Hybrid schedule

Comprehensive health benefits

PTO 3+ weeks

401(k) match 7%

Tuition reimbursement

Volunteer time off

AAA Premier Membership

Health & Wellness Program

Health Concierge Service

Life Insurance

Short/Long Disability

Job summary

AAA Club Alliance seeks an Enterprise Change Management Specialist to lead large‑scale changes from design to implementation. You will apply a structured methodology to maximize end‑user adoption, focusing on people impacts across processes, systems and roles.

You will guide change practitioners, align strategies with business goals, and partner with Leaders to ensure adoption, training, and measurement across the organization. This role offers a hybrid schedule and strong benefits.

Qualifications

• Excellent relationships; works well with others.
• Strong written and verbal communication across audiences.
• Proven ability to manage multiple priorities and deadlines.

Responsibilities

• Evaluate organizational impact of change across processes, people and systems.
• Develop and execute change strategy aligned to goals and stakeholders.
• Secure stakeholder commitment and communicate vision clearly.
• Create tailored plans: Stakeholder, Communications, Training.
• Identify resistance and implement mitigation strategies.
• Prepare Leaders and Managers to enable adoption.
• Track progress with metrics and adjust as needed.
• Embed change in culture and practices for sustainability.
• Lead change communications with project sponsors and teams.
• Conduct impact analyses and readiness assessments.
• Leverage data to inform communications and readiness.
• Contribute to training design and delivery for change.
• Collaborate with support and business lines on change efforts.
• Build a cohort of practitioners and align Methodology.

Skills

Relationship building

Communication

Active listening

Clear messaging

Writing & presentation

Multi-tasking

PM knowledge

Education

Bachelor's degree or equivalent in communications or business

Job description

Enterprise Change Management Specialist

AAA Club Alliance is hiring for an Enterprise Change Management Specialist to join our team! This position is responsible for leading change process from design to implementation. The Specialist applies a structured methodology and ensures large scale changes are implemented smoothly, with minimal disruption to business operations, while maximizing end-user adoption and utilization. This role focuses on the people impact of change which involves preparing and equipping people to adopt and use changes to support business processes, systems, job roles, and organization structures. This role provides guidance and direction to business line change practitioners, ensuring a consistent and aligned change strategy is applied.

What We Offer You

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $89,578 - $133,177*
• Annual Bonus Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Primary Responsibilities

• Evaluate how change will affect the organization, such as business processes, people and systems.
• Build an effective strategy aligned with organizational goals and outlines how the change will achieve desired outcomes. This includes identifying stakeholders and determining the best approach to handle the transition.
• Gain commitment from key stakeholders and communicates the vision and goals of the change clearly and consistently.
• Create a tailored set of plans for moving people forward; Stakeholder, Communications, Training Plans, etc.
• Identify potential resistance to change and develops strategies to prevent or address it at various levels.
• Work with Leaders and People Managers to help them prepare and equip teams with the knowledge and skills they need to adopt change.
• Track and report the progress of the change initiative and measures its effectiveness through feedback loops, surveys and other metrics, adjusting as needed.
• Ensure change is embedded in the organization's culture and practices to last beyond the initial implementation phase.
• Enable the design, development, delivery and management of key change communications through partnership with project leaders and sponsors.
• Conduct impact analyses, assesses change readiness, creates change surveys, and provides recommendations to prepare audience for change.
• Leverage data to identify change communications, assessments, and success measures; evaluate and ensure user readiness.
• Provide input, document requirements, and supports the design and delivery of training programs that supports organizational change efforts.
• Partner closely with support departments and business lines to prepare for, execute, and measure change efforts.
• Create cohort of organization change practitioners to ensure aligned methodology, sharing of best practices, while strengthening overall change acumen.
• Partner with L&D to identify and align change management education for Associates.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree or equivalent in communications, business, or related field required.
• Minimum of 6 years of applicable experience required.
• Minimum of 5 years of experience in the development and delivery of communications required.
• Minimum of 2 years in a supervisory role required.
• Change management certification or designation such as the Prosci certification preferred.

Knowledge, Skills and Abilities

• Ability to establish and maintain strong relationships; team player and able to work collaboratively with and through others.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Excellent writing, presentation, and knowledge transfer skills.
• Must have the ability and drive to balance multiple priorities and critical deadlines.
• Familiarity with project management approaches, tools, and phases of the project lifecycle.
• Ability to rapidly learn and take advantage of new concepts, business models, and technologies.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

Check out our Benefits Page for more information. ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Human Resources

Work Location

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

Accommodation Statement

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].