Member Relations & Sales Leader

First Community Credit Union; Freeport (IL); On-site; USD 30,000 - 36,000; Full time

Job summary

First Community Credit Union is seeking a passionate leader to coach frontline staff and cultivate a high-energy service and sales culture within the branch. You will assist management, support teller operations, and build strong member relationships while promoting credit union products and lending options.

This role requires a high school diploma, notary designation, and the ability to work weekends. Strong communication and mentoring skills are essential for driving performance and compliance

Qualifications

• Requires high school education and notary status.
• Strong leadership and coaching skills for frontline staff.
• Knowledge of credit union products, services, and lending policies.

Responsibilities

• Lead teller staff and drive world-class service and sales culture.
• Assist Branch Manager and senior management in daily operations.
• Promote sales, cross-sales and referrals to meet member needs.
• Provide guidance on loan terms, underwriting decisions, and loan processing.
• Ensure compliance with state and federal regulations.

Skills

Leadership

Sales coaching

Mentoring

Communication

Customer service

Outbound calling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

First Community Credit Union is seeking a passionate leader to coach frontline staff and cultivate a high-energy service and sales culture within the branch. You will assist management, support teller operations, and build strong member relationships while promoting credit union products and lending options.

This role requires a high school diploma, notary designation, and the ability to work weekends. Strong communication and mentoring skills are essential for driving performance and compliance