Member Relations Representative (Part-Time)

American Museum of Natural History; New York (NY); On-site; USD 28,000 - 29,000; Part time

Job summary

The American Museum of Natural History is seeking a Part-Time Member Relations Representative to provide friendly, accurate service to members and donors. You will handle inquiries, process transactions, and maintain membership records while supporting events and lounge operations.

This role requires a high school diploma and prior customer service experience, with a preference for three years in a similar setting. Evening, weekend, and holiday coverage may be required.

Qualifications

• High School Diploma or equivalent.
• Prior customer service experience.
• Three years of related professional experience preferred.

Responsibilities

• Respond to member inquiries in person, by phone, email, or fax.
• Process member and donor transactions in Tessitura ticketing software.
• Update membership records via data entry.
• Assist with welcoming members onsite and supporting member events.
• Maintain lounge inventory and office duties.
• Collaborate with Membership Managers on special projects as assigned.
• Maintain a flexible schedule including evenings, weekends, and holidays.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Member Relations Representative (Part-Time)

Position Title Member Relations Representative (Part-Time)

Department

Department Membership - 070

Position Summary

The American Museum of Natural History is one of the world’s preeminent scientific and cultural institutions, and has as its mission to discover, interpret, and disseminate information about human cultures, the natural world, and the universe through a wide-ranging program of scientific research, education, and exhibition. The Membership department works to provide vital, renewable, and unrestricted contributions that support the Museum’s exhibitions, research, and educational programming. The Membership department is seeking a part-time Member Relations Representative to provide customer service to Museum members, donors, and potential members in-person and via phone, email, and/or fax correspondences. The Member Relations Representative maintains a strong knowledge of the Museum’s collections, exhibitions, policies, and membership offerings. They fulfill ticketing requests and explain member benefits, while maintaining and updating accurate membership records via data entry, including membership status. They assist in welcoming members onsite, work in the member lounge, perform general office duties, and assist with member events as assigned. Job duties include, but are not limited to:

• Support customer service efforts and respond to daily phone calls, voicemails, and emails from current, lapsed, and prospective members by addressing inquiries about member benefits, tickets, and general Museum information.
• Process member and donor financial transactions in ticketing software (Tessitura), following department ticketing procedures.
• Complete data entry accurately in accordance with Museum policies and procedures.
• Work closely with Guest Services Representatives to ensure a meaningful experience for members.
• Maintain daily upkeep of the lounge inventory, resources, and amenities.
• Work with Membership Managers and Coordinators on special projects as assigned.
• Maintain a flexible schedule that may include evenings, weekends, and holidays.

The expected salary range for the Member Relations Representative is $20.00/hour – $21.00/hour. This position is overtime-eligible. Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization, and depth and scope of experience.

Minimum Qualifications

• High School Diploma or equivalent.
• Prior experience working in customer service.

Preferred Qualifications

• Three years of related professional experience.

Physical Demands

• Must be able to remain in a stationary position (sitting or standing) for prolonged periods.
• Must be able to occasionally lift up to 20 pounds.
• Must be able to move about the Museum campus.

Category

Part-Time

Total Number of Scheduled Hours Per Pay Period 40

Union Status Non-Union

FLSA Non-Exempt

Expected Salary Minimum $20/hour

Expected Salary Maximum $21/hour

EEO Statement

The American Museum of Natural History is an Equal Opportunity Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.