Member Relations Manager

arcis; Cave Creek (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Arcis Golf seeks a Member Relations & Events Coordinator at Tatum Ranch Golf Club, Cave Creek, AZ. This role reports to the General Manager and oversees member onboarding, lifestyle programming, events, and communications to grow membership value.

Ideal candidates bring stellar customer service, team leadership, and strong organizational skills, with flexibility for evenings and weekends to support club activities.

Qualifications

• Excellent people and communication skills.
• One year of golf course/private club-related work experience preferred.
• Flexibility with schedule including evenings and weekends.

Responsibilities

• Establishes and maintains positive member relationships and onboarding processes.
• Develops and coordinates Lifestyle Programming & Social offerings.
• Works with F&B to manage function sheets, event files, and promotions.
• Supports programming to increase golf rounds, member visits, and revenue.
• Maintains a member communication plan across calls, emails, calendars, and social channels.

Skills

Communication

Attention to detail

Leadership

Customer service

Job description

Club Location:

Tatum Ranch Golf Club - Cave Creek, AZ

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Club Location:

Tatum Ranch Golf Club

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Full job description

Job Title: Member Relations & Events Coordinator

Reports to: General Manager and indirectly to the VP of Member Relations

SUMMARY

Markets club through direct client contact to maximize membership experience. Maintains ongoing relationships with members in support of the club's goals to achieve overall Membership growth.

Essential Functions:

• Establishes and maintains positive member relationships and executes new member onboarding process.
• Responsible for building and facilitating the Club's Lifestyle Programming & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.
• Work with Club's food & beverage department to create, maintain function sheets and event files for each Member event, tradition, and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans. Attend events and functions to ensure proper execution of events.
• Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
• Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to, answering the telephone and route calls to appropriate person/department, greeting, welcome and directing guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
• Supports in the development and implementation of retention strategies.
• Responsible for supporting, communicating and adhering to the company's mission, brand and core values.
• Note: Other duties as assigned by supervisor or management.

QUALIFICATIONS

• Strong verbal and written communication skills
• Strong attention to detail, planning and organizational skills
• Experience supervising others and leading a team
• Excellent customer skills

Working Conditions:

Will often be required to work evenings, weekends and holidays.

Physical / Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to direct the operations in the food and beverage departments. Therefore, a significant amount of time is spent speaking, walking, standing, and listening.

Communication skills are used a significant amount of the time when interacting with guests or staff members and when giving instructions.

A significant portion of time will be spent reviewing budgets, revenues, inventories and requisitions, requiring a great deal of reasoning and thinking skills.

Since the employee in this position oversees several subordinates, a vast amount of time is spent utilizing problem-solving, reasoning, motivating and training abilities.

Mathematical skills such as profit/loss concepts, percentages, and variances are used often.

EDUCATION and/or EXPERIENCE

Excellent people and communication skills. Demonstrated outstanding customer service. Excellent organizational skills, attention to detail, drive, and motivation. One year of golf course/private club-related work experience is preferred. Special consideration will be given to those who exhibit exemplary performance. Flexibility with schedule with evenings and weekend work required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involv