Member Refresher Specialist - Full Time

Outdoor Adventures Inc.; Davison (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Outdoor Adventures Inc. in Davison, MI is hiring a Member Refresher Specialist to ensure timely refresher training and support for members across the organization. The role emphasizes accurate record-keeping and interdepartmental collaboration to maintain a high standard of member experience.

The ideal candidate has strong communication, organizational skills, and the ability to work independently and as part of a team, with proficiency in Microsoft Office and related software.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in training, customer service, or member support roles is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient with Microsoft Office Suite and other relevant software.
• Reliable transportation to and from the Davison, MI location.

Responsibilities

• Communicate with members to schedule and confirm refresher appointments.
• Maintain accurate records of member training and progress.
• Collaborate with other departments to ensure consistent member experience.
• Identify areas where members may need additional support or resources.
• Provide feedback and reports to management regarding member engagement and training outcomes.
• Stay up-to-date with company policies, procedures, and product updates relevant to member training.

Skills

Customer service

Training delivery

Communication

Organizational skills

Teamwork

Microsoft Office

Attention to detail

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Job Description

We are seeking a dedicated and detail-oriented Member Refresher Specialist to join our team in Davison, MI. The ideal candidate will be responsible for ensuring that our members receive timely and effective refresher training and support to maintain their engagement and satisfaction.

Location: Davison, MI 48423

Key Responsibilities

• Communicate with members to schedule and confirm refresher appointments.


• Maintain accurate records of member training and progress.


• Collaborate with other departments to ensure consistent member experience.


• Identify areas where members may need additional support or resources.


• Provide feedback and reports to management regarding member engagement and training outcomes.


• Stay up-to-date with company policies, procedures, and product updates relevant to member training.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.


• Previous experience in training, customer service, or member support roles is a plus.


• Excellent communication and interpersonal skills.


• Strong organizational skills and attention to detail.


• Ability to work independently and as part of a team.


• Proficient with Microsoft Office Suite and other relevant software.


• Reliable transportation to and from the Davison, MI location.

Work Schedule

This is a full-time position based in Davison, MI. Standard business hours apply, with occasional flexibility required to meet member needs.