Member & Provider Support Specialist II

Molina Talent Acquisition; Ohio; On-site; USD 32,000 - 48,000; Full time

Job summary

Molina Healthcare is seeking a Customer Service Associate to provide level II support for Molina members and providers across phone, chat, and email channels. You will resolve issues, document calls, and escalate as needed while supporting benefits, claims, and provider portal inquiries.

Ideal candidates will have 1+ year of customer service experience, strong communication skills, and a commitment to first‑call resolution within a fast-paced healthcare environment.

Qualifications

• 1+ year in customer service, call center, or fast-paced environment.
• Strong customer service skills and ability to handle multiple channels.
• Attention to detail and ability to manage multiple tasks.
• HIPAA confidentiality compliance and professional communication.

Responsibilities

• Provide level II support to Molina members and providers across channels (phone, chat, email).
• Resolve issues, document calls, and escalate when needed.
• Support benefits, claims, eligibility, and provider portal inquiries.
• Aim for first contact resolution and high-quality service.
• Collaborate with internal stakeholders to improve processes and member experience.

Skills

Customer service

Data processing

Verbal communication

Written communication

Tools

Microsoft Office

CRM software

Verint

Salesforce

Job description

Molina Healthcare is seeking a Customer Service Associate to provide level II support for Molina members and providers across phone, chat, and email channels. You will resolve issues, document calls, and escalate as needed while supporting benefits, claims, and provider portal inquiries.

Ideal candidates will have 1+ year of customer service experience, strong communication skills, and a commitment to first‑call resolution within a fast-paced healthcare environment.