Level II Member & Provider Support Specialist

Molina Healthcare; Columbus (MS); On-site; USD 21,000 - 36,000; Full time

Job summary

Molina Healthcare is seeking a Customer Service Associate II to provide level II support to Molina members and providers across multiple states. You will handle calls, chats and emails, document interactions, resolve issues, and support quality improvement initiatives.

You will work within established Molina hours, maintain confidentiality, and aim for first contact resolution. The role emphasizes empathy, accurate information, and collaboration with internal and external stakeholders to improve

Qualifications

• At least 1 year of customer service or call center experience in a fast-paced/high-volume environment.
• Customer service skills.
• Data processing experience.
• Attention to detail, organizational and time-management skills.
• Ability to maintain confidentiality and comply with HIPAA.
• Ability to establish and maintain positive work relationships.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office suite and applicable software programs.

Responsibilities

• Provides service support to members and/or providers via phone, chat and email.
• Documents calls across multiple platforms.
• Resolves member/provider issues and supports quality improvement initiatives.
• Maintains first call resolution and high-quality service.
• Works scheduled shifts within Molina hours and accommodates overtime/weekends as needed.
• Engages with stakeholders and provides timely follow-up on inquiries.

Skills

Customer service

Data processing

Attention to detail

Time management

HIPAA compliance

Verbal and written communication

Microsoft Office

Tools

Microsoft Office

Job description

Molina Healthcare is seeking a Customer Service Associate II to provide level II support to Molina members and providers across multiple states. You will handle calls, chats and emails, document interactions, resolve issues, and support quality improvement initiatives.

You will work within established Molina hours, maintain confidentiality, and aim for first contact resolution. The role emphasizes empathy, accurate information, and collaboration with internal and external stakeholders to improve