Member & Provider Support Center Specialist II

Molina Healthcare; Cleveland (OH); Vor Ort; USD 21.000 - 36.000; Vollzeit

Zusammenfassung

Molina Healthcare is seeking a dedicated customer service professional to support Molina members and providers. The role emphasizes empathy, accurate documentation, and timely issue resolution across Medicaid, Medicare, and Marketplace lines.

Ideal candidates bring at least 1 year in fast-paced service environments, strong communication skills, and proficiency with Microsoft Office and CRM tools. The position may require varied shifts to support operations across states.

Qualifikationen

• 1 year or more in customer service, call center, or fast-paced environment.
• Strong customer service skills with ability to handle multiple channels.

Aufgaben

• Provide level II customer service support to Molina members and providers via phone, chat, and email.
• Document calls accurately across systems and follow up on issues.
• Resolve member/provider inquiries and escalate as needed to ensure first-call resolution.

Kenntnisse

Customer service

Data processing

Attention to detail

HIPAA compliance

Microsoft Office

Verbal/written communication

Tools

Microsoft Teams

CRM software

Jobbeschreibung

Molina Healthcare is seeking a dedicated customer service professional to support Molina members and providers. The role emphasizes empathy, accurate documentation, and timely issue resolution across Medicaid, Medicare, and Marketplace lines.

Ideal candidates bring at least 1 year in fast-paced service environments, strong communication skills, and proficiency with Microsoft Office and CRM tools. The position may require varied shifts to support operations across states.