Healthcare Member Advocate

VirtualVocations; Corpus Christi (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare support company seeks a Member Advocate to assist members in navigating their healthcare benefits. The role involves providing high-quality support and resolving inquiries through various channels. Candidates should have a Bachelor's degree or equivalent experience in healthcare, excellent communication skills, and a comfort with technology.

Qualifications

• Comfort with high-volume inbound phone work and familiarity with VoIP phone systems.
• Understanding of HIPAA guidelines and regulations to maintain member confidentiality.
• Ability to work from a secure home office with minimal distractions.

Responsibilities

• Provide empathetic support through inbound calls and chats.
• Advocate for members by resolving health plan-related questions.
• Research and resolve complex cases to minimize member effort.

Skills

Empathy

Communication

Problem Solving

Education

Bachelor's degree

5 years of relevant experience in healthcare

Tools

Google apps

Apple products

Customer relationship management software

Job description

A company is looking for a Member Advocate to help members navigate healthcare benefits and provide high-quality support. Key Responsibilities Provide empathetic support through inbound calls and chats, ensuring respectful and solutions-oriented interactions Advocate for members by resolving health plan-related questions and facilitating access to healthcare resources Own the member journey by researching and resolving complex cases to minimize member effort Qualifications Bachelor's degree or 5 years of relevant experience in healthcare (preferred) Comfort with high-volume inbound phone work and familiarity with VoIP phone systems Technical proficiency with Google apps, Apple products, and customer relationship management software Understanding of HIPAA guidelines and regulations to maintain member confidentiality Ability to work from a secure home office with minimal distractions

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