Member Operations Lead — Scale High-Impact Mental Health

Nocd-; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Downtown Chicago office

Parental leave

Job summary

NOCD is seeking an Intake & Operations Manager to shape the first impression for new members and build a high‑visibility, scalable team in a fast‑growing, mission‑driven company. You will lead a team of Member Advocates, raise call quality, monitor KPIs, and partner with leadership on hiring and onboarding; drive performance with data and empathy.

This role offers a downtown Chicago workplace, comprehensive benefits, generous parental leave, and the opportunity to advance as NOCD expands into

Qualifications

• 1–3 years managing high‑performing, sales‑or service‑focused teams.
• Proven track record of exceeding KPIs as a coach and contributor.
• Quality‑first mindset with experience auditing calls and QA processes.
• Data‑driven operator using analytics to improve performance.
• Strong people judgment and high EQ for talent assessment.
• Go‑getter attitude, collaborative, growth‑oriented.
• Excellent communicator who motivates teams and handles escalations.

Responsibilities

• Lead, coach, and motivate a high‑performing team of Member Advocates.
• Ensure call quality through regular auditing and feedback.
• Monitor KPIs daily and use data to drive results.
• Create coaching and development plans to exceed goals.
• Own QA initiatives and implement process improvements.
• Partner with leadership on hiring, onboarding, and training.
• Scale operations in a fast‑paced startup with hands‑on leadership.

Skills

Proven leader

Exceed KPIs

Quality-first mindset

Data-driven operator

People judgment & EQ

Go-getter attitude

Excellent communicator

Tools

CRM software

Job description

NOCD is seeking an Intake & Operations Manager to shape the first impression for new members and build a high‑visibility, scalable team in a fast‑growing, mission‑driven company. You will lead a team of Member Advocates, raise call quality, monitor KPIs, and partner with leadership on hiring and onboarding; drive performance with data and empathy.

This role offers a downtown Chicago workplace, comprehensive benefits, generous parental leave, and the opportunity to advance as NOCD expands into