Member Operations Card Services Specialist

Centra Credit Union; Columbus (IN); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Centra Credit Union in Columbus, Indiana, offers a fulfilling role as a Member Operations Card Services Specialist. You will support Debit & ATM card programs, assist Members and Retail Team Members, and collaborate on process improvements and project work.

Starting wage is $21.88 per hour, with a comprehensive benefits package for eligible positions. Spanish/English interpreters may be eligible for an interpreting differential.

Qualifications

• High school diploma or GED required.
• 1–3 years of related experience preferred.
• Equivalent combination of education & experience considered.

Responsibilities

• Responds to inquiries regarding Card Services programs within SLAs.
• Communicates and educates Team Members and Members through various channels.
• Promotes departmental mission and collaborates with cross-functional teams.
• Identifies opportunities to improve processing and participates in testing new products/services.

Education

High School Diploma or GED

Job description

Member Operations Card Services Specialist

Job Category: Member Operations

Requisition Number: MEMBE002215

• Posted : September 3, 2026
• Full-Time

Locations

Showing 1 location

Description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.

Centra has an opportunity for a Member Operations Card Services Specialist in Columbus, Indiana. The Member Operations Card Services Specialist provides support to the Retail Team Members, Members, and other lines of business regarding Debit & ATM cards, ATM, and Credit Card accounts. This position will assist with process and procedure improvements and project work as needed.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $21.88 per hour. Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

Spanish/English interpreters may be eligible for an interpreting differential.

Essential Functions: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Responds to Team Member and Member inquiries regarding Card Services programs including, instant Issue, Credit Card, Debit/ATM Card and ATM within established department Service Level Agreements.
• Communicates, facilitates, and manages responses to Team Members questions or identifies areas of needed education through a variety of communication tools including intranet communications, training, and team meetings.
• Promotes and actively works within the mission statement of the department, be an active participant in team meetings, maintain current cultural foundation. Collaborates with all lines of business through problem resolution and project teams.
• Identifies opportunities to make processing improvements. Assists in the development and rollout of new products and services. Conducts assigned testing for new products, services, and upgrades in Core System. Identifies any issues and escalates them through the appropriate channels in a timely manner. Follows up with additional results and findings.

EDUCATION & EXPERIENCE– (Equivalent combination of Education & Experience will be considered.)

High School Diploma or General Education Diploma (GED)

A minimum of one year up to three years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer.

Qualifications

Education

Required

High School or Equivalent or better.

Preferred

1-3 years related experience or better.

Equivalent combination education & experience or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.