Member Operations Associate - AI-Driven Support & Equity

Honey Homes, Inc.; New York (NY); Hybrid; USD 68,000 - 76,000; Full time

Benefits offered by this job

Equity

Job summary

Honey Homes, Inc. is seeking a proactive Member Operations Associate in New York to own the end-to-end member journey across app messaging, phone, SMS, and email.

You’ll work with cross-functional teams to resolve issues, optimize workflows, and implement AI-powered solutions that scale operations. You’ll identify recurring problems, document best practices, and help automate processes to improve member satisfaction and efficiency.

Qualifications

• 2+ years in customer support, customer success, operations, hospitality, or similar.
• Outstanding written and verbal communication skills.
• Strong organizational skills; ability to manage multiple priorities.
• High agency and ownership; proactive problem solving.
• Curiosity and a drive to continuously improve processes.
• Comfort learning and using AI tools like ChatGPT or Claude.
• Experience in a fast-paced startup is a plus.

Responsibilities

• Own the member journey across touchpoints (app, messaging, phone, email).
• Identify recurring issues and improve workflows; automate where possible.
• Leverage AI to eliminate repetitive tasks and improve documentation.
• Partner with Sales, Billing, Product, and other teams to improve the overall experience.
• Own a functional area (onboarding, messaging, knowledge management, or AI tools) and drive improvements over time.
• Operate with high agency; proactively identify opportunities and drive impact.

Skills

Customer support

Operations

Customer success

Written communication

Verbal communication

Organizational skills

Ownership

Curiosity

AI fluency

Tools

ChatGPT

Claude

Job description

Honey Homes, Inc. is seeking a proactive Member Operations Associate in New York to own the end-to-end member journey across app messaging, phone, SMS, and email.

You’ll work with cross-functional teams to resolve issues, optimize workflows, and implement AI-powered solutions that scale operations. You’ll identify recurring problems, document best practices, and help automate processes to improve member satisfaction and efficiency.