Member of Technical Staff - IT Engineering

Reflection; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Top-tier compensation

Stock options

Comprehensive health coverage

Daily office meals

22 weeks parental leave

Unlimited paid time off

Visa sponsorship support

Team building events

Job summary

Reflection in San Francisco seeks a Member of Technical Staff - IT Engineer to manage operational and project duties autonomously. This role includes supporting technical IT initiatives and daily operational IT requests while working closely with executive staff.

The ideal candidate will have substantial experience in Tier 1 and Tier 2 support, navigate complex issues, and assist in IT security initiatives. Comprehensive health benefits and flexible vacation policies are offered for a diverse and talent-rich environment.

Qualifications

• Recent experience providing Tier 1 and Tier 2 IT support.
• Comfortable in customer-facing roles with executive teams.
• Able to resolve complex technical problems independently.
• Experience with both macOS and Windows systems.
• Skilled in managing user onboarding and offboarding.
• Proficient in Okta as a SSO IdP.
• Familiarity with MDM solutions is a plus.
• Experience with Google Workspace and collaboration tools.
• Strong ability to relay technical information to non-technical staff.

Responsibilities

• Handle day-to-day operational IT requests.
• Define and implement IT systems for efficiency.
• Act as on-prem IT lead at headquarters.
• Provide executive support with a focus on quality.
• Facilitate onboarding experiences for new hires.
• Assist in designing and deploying IT systems.
• Support hardware security initiatives.
• Manage SaaS platforms and budgets.
• Coordinate office buildouts with technical specifications.

Skills

Tier 1 and Tier 2 IT support

Customer-facing communication

macOS and Windows experience

User provisioning with Rippling and Okta

MDM solutions (Jamf, Kandji)

Administering Google Workspace

Job description

Our Mission

Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.

Role Overview

Reflection AI is looking for a Member of Technical Staff - IT Engineer. In this role, you’ll be expected to manage a broad range of operational, strategic, and project-based responsibilities with maximum autonomy and minimal oversight. You’ll be working across tier 1 and tier 2 support, defining IT requirements for new office space buildouts, identifying ways that we can improve processes and implement systems to improve the IT function across the board, and supporting the rollout of technical IT Security initiatives. This is an internal‑customer‑facing role in which you will be regularly supporting executives, executive assistants, engineers, and non‑technical people with everyday IT problems.

Key Responsibilities

• Handle day-to-day operational IT requests
• Define and implement systems and processes that will help the IT function operate more efficiently
• Act as the on‑prem IT lead at our New York headquarters
• Provide white‑glove operational support for executives
• Facilitate rapid growth by providing a friendly onboarding experience for new employees
• Assist with the design and deployment of IT systems such as MDM, SSO, and ticketing systems
• Support IT Security initiatives, including hardware security key rollout and device posture attestation
• Manage SaaS platforms and spend
• Assist with the buildout of new offices by setting requirements and coordinating the installation of audio/visual, networking, and office security equipment

Required Qualifications

• Recent experience with Tier 1 and Tier 2 IT support
• Comfort working in a customer‑facing role in which you are dealing with executives, executive assistants, engineers, and non‑technical people
• Ability to navigate complex, non‑trivial problems with minimal support
• Experience working with both macOS and Windows devices (Linux is a bonus)
• Expertise in managing user provisioning through Rippling and Okta, including automating user onboarding and offboarding flows
• Experience configuring and managing Okta as the primary SSO IdP, including integrating SaaS platforms with Okta SSO
• Familiarity with MDM solutions such as Jamf, Kandji, or JumpCloud (FleetDM is a bonus)
• Experience administering Google Workspace, Slack, Jira, and Linear
• Strong technical depth and domain expertise, with the ability to communicate technical information clearly to various audiences

What We Offer

We believe that to make intelligence open and accessible to all, you need to start at the foundation. Joining Reflection means building from the ground up as part of a talent‑dense team. You will help define our future as a company, and help define the future of open foundational models. We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.

• Top‑tier compensation: Salary and equity structured to recognize and retain our talent globally.
• Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
• Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
• Meals: Lunch and dinner are provided in the office daily.
• Life & family: 22 weeks paid parental leave for all new birthing and non‑birthing parents, including adoptive and surrogate journeys.
• Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
• Sponsorship support: We sponsor visas to help exceptional talent join our team and support long‑term immigration pathways where applicable.
• Team building: We have regular off‑sites, happy hours, and team celebrations.