Member-First Teller & Branch Services Expert

OnPoint Community Credit Union; Portland (OR); On-site; USD 44,000 - 52,000; Full time

Job summary

OnPoint Community Credit Union in Portland, OR is seeking a friendly Teller to greet members and process routine financial transactions. You will help customers meet their financial goals, inform them about products, and contribute to a welcoming branch experience. The role requires 6–12 months teller experience or related cash handling, HS diploma, and strong customer service.

Bilingual skills are a plus. This full-time position offers opportunities to grow with Oregon's largest community-owned

Qualifications

• High School graduate or GED required.
• A minimum of 6–12 months teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
• Bilingual skills are highly desired.

Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Processes and accurately document all teller transactions according to established procedure.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses members’ questions and concerns to offer solutions.
• Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
• Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
• Keeps informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Perform any additional duties as required by the Management Team.
• Actively work to meet or exceed product and service cross-sale goals.

Skills

Cash handling

Customer service

Sales cross-sell

Compliance

Multi-tasking

Teamwork

Education

High School diploma or GED

Job description

OnPoint Community Credit Union in Portland, OR is seeking a friendly Teller to greet members and process routine financial transactions. You will help customers meet their financial goals, inform them about products, and contribute to a welcoming branch experience. The role requires 6–12 months teller experience or related cash handling, HS diploma, and strong customer service.

Bilingual skills are a plus. This full-time position offers opportunities to grow with Oregon's largest community-owned