Friendly Teller: Help Members & Grow Your Career

OnPoint Community Credit Union; Portland (OR); On-site; USD 44,000 - 52,000; Full time

Job summary

OnPoint Community Credit Union in Portland, Oregon is seeking a friendly Teller to greet members and handle routine transactions with accuracy and care. You will balance cash drawers, assist customers, and help keep the branch running smoothly.

You’ll identify member needs, explain available products and services, and work to meet cross‑sell goals while delivering exceptional service in a welcoming environment.

Qualifications

• High School graduate or GED required.
• A minimum of 6–12 months Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.
• Bilingual skills are highly desired.

Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Processes and accurately document all teller transactions according to established procedure.
• Understands and determines acceptability of negotiable items and member identification.
• Identifies and addresses members’ questions and concerns to offer solutions.
• Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
• Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
• Keeps informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
• Maintains cash drawer and balances within guidelines established by Credit Union.
• Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
• Perform any additional duties as required by the Management Team.
• Actively work to meet or exceed product and service cross-sale goals.

Education

High School graduate or GED

6–12 months Teller experience

Bilingual skills

Job description

OnPoint Community Credit Union in Portland, Oregon is seeking a friendly Teller to greet members and handle routine transactions with accuracy and care. You will balance cash drawers, assist customers, and help keep the branch running smoothly.

You’ll identify member needs, explain available products and services, and work to meet cross‑sell goals while delivering exceptional service in a welcoming environment.