Member-First Consumer Loan Advisor

United States Senate Federal Credit Union; Staunton (VA); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental

Prescription

Vision

401(k) Retirement Plan

Incentive bonus

Holidays

Vacation days

Sick days

Flexible Spending Account

Life Insurance

Parking/Metro benefits

Job summary

United States Senate Federal Credit Union is seeking a loan specialist to originate, process, and close a high volume of consumer loans via phone or web. You will educate members on loan options and guide them through underwriting decisions while maintaining accuracy and compliance.

The role emphasizes member-focused service, cross-selling appropriate products, and meeting performance goals in a fast-paced contact center environment in Staunton, VA.

Qualifications

• High school diploma/equivalent required.
• Bachelor’s degree preferred.
• Minimum of 2 years lending experience required.

Responsibilities

• Originates, processes, and closes a high volume of consumer loan applications.
• Explain loan options, rates, terms, and collateral requirements.
• Document loan purpose and status for underwriting decisions.
• Coordinate loan documents delivery and repayment schedules.
• Ensure compliance with lending regulations and internal policies.

Skills

Credit underwriting

Core banking systems

Credit reports analysis

Microsoft Office

Attention to detail

Cross-selling

Education

High school diploma/equivalent

Bachelor’s degree preferred

Tools

DocuSign

Online Message Center

Core banking systems

Job description

United States Senate Federal Credit Union is seeking a loan specialist to originate, process, and close a high volume of consumer loans via phone or web. You will educate members on loan options and guide them through underwriting decisions while maintaining accuracy and compliance.

The role emphasizes member-focused service, cross-selling appropriate products, and meeting performance goals in a fast-paced contact center environment in Staunton, VA.