Member-First Banker | Teller & Growth Specialist

Suffolkcu; Miller Place (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health plans

401(k) matching

Work-life balance support

Employee engagement activities

Community involvement opportunities

Job summary

Suffolk Credit Union's Personal Bankers provide exceptional service to members, handle teller transactions, and build relationships to grow the membership through cross-selling of lending, mortgage, and wealth management services. They collaborate with teams to meet department goals with accuracy and reliability.

This role emphasizes community engagement, digital banking support, and flexible scheduling including Saturdays, with opportunities for career growth in a member-focused financial

Qualifications

• High school diploma or equivalency certification.
• 1–2 years of customer service experience, banking preferred.
• Notary license must be obtained within 3 months of hire.
• Bilingual candidates preferred.

Responsibilities

• Provide exceptional service to all current and prospective members, addressing inquiries and resolving issues promptly.
• Exhibit knowledge of Credit Union products and services, identifying opportunities for cross-selling and member acquisition.
• Process transactions accurately and efficiently, including deposits, withdrawals, and check verifications, while maintaining confidentiality.
• Perform routine teller tasks such as managing cash drawers, reconciling balances, and handling cash and coin requests.
• Handle account maintenance, including updates to personal information, signers, beneficiaries, and stop payment requests.
• Assist with Debit/ATM card servicing, wire transfers, and checkbook orders.
• Support member onboarding activities, ensuring a smooth and positive experience.
• Provide digital and online banking support to members, ensuring seamless access to services.
• Assist the Contact Center with inbound calls during high volume periods.
• Participate in community events, Call Nights, and business development efforts to support Credit Union growth.

Skills

Customer service

Cross-selling

Cash handling

Notary license

Bilingual

Interpersonal skills

Communication skills

Confidentiality

Education

High school diploma or equivalency

Job description

Suffolk Credit Union's Personal Bankers provide exceptional service to members, handle teller transactions, and build relationships to grow the membership through cross-selling of lending, mortgage, and wealth management services. They collaborate with teams to meet department goals with accuracy and reliability.

This role emphasizes community engagement, digital banking support, and flexible scheduling including Saturdays, with opportunities for career growth in a member-focused financial