Member Experience Teller & Financial Solutions

Highmark Federal Credit Union; Rapid City, Northern (SD, KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Highmark Credit Union in Rapid City, SD seeks a Universal Teller I to deliver friendly, accurate financial transactions and build trusted member relationships. You will greet members, process deposits and withdrawals, balance cash drawer, and help members with transfers and account services.

The role emphasizes product knowledge, cross-selling, and compliance while maintaining confidentiality. Ideal candidates have a high school diploma or GED and at least 6 months cash handling experience, with

Qualifications

• High School Diploma or GED.
• Minimum 6 months of cash handling or transaction-related experience.
• Basic knowledge of financial services and standard business practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to learn and apply regulatory, legal, and policy requirements.
• Must pass required background check.

Responsibilities

• Greet and engage members warmly, ensuring a professional and positive first impression.
• Process a wide range of financial transactions, including deposits, withdrawals, loan payments, transfers, cashier’s checks, and money orders.
• Accurately balance cash drawer daily while maintaining strong attention to detail and compliance with policies.
• Actively listen to member needs and recommend credit union products and services that improve their financial lives.
• Support members with service requests such as stop payments, wire transfers, and address changes.
• Demonstrate strong product knowledge to cross-sell and refer members to specialized staff when appropriate.
• Maintain confidentiality, comply with all regulatory and policy requirements, and safeguard member information.
• Contribute to a clean, organized, and professional work environment.
• Participate in training and meetings to stay current on policies, products, and procedures.
• Perform additional duties as assigned to support the success of the team and organization

Skills

Cash handling

Communication skills

Analytical

Regulatory knowledge

Teamwork

Education

High School Diploma or GED

Job description

Highmark Credit Union in Rapid City, SD seeks a Universal Teller I to deliver friendly, accurate financial transactions and build trusted member relationships. You will greet members, process deposits and withdrawals, balance cash drawer, and help members with transfers and account services.

The role emphasizes product knowledge, cross-selling, and compliance while maintaining confidentiality. Ideal candidates have a high school diploma or GED and at least 6 months cash handling experience, with