Member Experience Teller

Appone; Fairmont (WV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Benefits package

401(k) match

Job summary

Fairmont Federal Credit Union is seeking a Teller/Member Experience Representative in West Virginia. The role focuses on helping members, building relationships, and growing within financial services.

You will serve at the lobby, drive-thru, and offices, handle transactions, open accounts, and protect member information. Strong customer service and accuracy are essential; growth opportunities are available.

Qualifications

• Must be legally eligible for employment in the United States.
• Must be 18 years of age or older.
• Must be available to work a schedule rotation based on operating hours.

Responsibilities

• Listen attentively and respond promptly to members’ needs with a solution focused approach.
• Serve members across multiple areas, including the lobby counter, drive-thru, and office spaces.
• Assess member needs and recommend appropriate financial products and services.
• Process a variety of financial transactions, including deposits, withdrawals, transfers, check cashing, and payments.
• Maintain and balance an assigned cash drawer in accordance with established policies and procedures.
• Open and maintain accounts, debit cards, term share certificates, and online banking services.
• Maintains trust and responsibility by keeping all member information confidential and in a secure location.
• Stay current on—and ensure compliance with—all applicable policies, procedures, and regulatory requirements.

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Computers

Job description

Fairmont Federal Credit Union is seeking a Teller/Member Experience Representative in West Virginia. The role focuses on helping members, building relationships, and growing within financial services.

You will serve at the lobby, drive-thru, and offices, handle transactions, open accounts, and protect member information. Strong customer service and accuracy are essential; growth opportunities are available.