Member Experience Team Lead - Service & Growth

Sam's Club; Las Vegas (NV); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits include medical,vision

401(k)

Paid time off

Job summary

Sam's Club is seeking a Team Manager for Member Experience, Fresh Area, Merchandising, Fulfillment and Freight Flow in Las Vegas. You will empower associates to serve our members and lead with a servant leadership mindset.

You will advance Sam’s Club values, drive change through digital tools, and ensure a customer-first, data-informed, omni-merchant approach to planning and execution. This role emphasizes talent development and cross-functional collaboration.

Qualifications

• 2+ years of college OR 1 year retail experience with 6 months supervisory experience
• Preferred qualifications include Environmental Compliance or related field, retail P&L management experience, supervisory experience, and warehouse experience with cold chain compliance

Responsibilities

• Living our Values: Culture Champion, Servant Leadership—model and promote Sam’s Club values.
• Embracing Change: demonstrate curiosity and a growth mindset; drive continuous improvement with digital tools.
• Delivering for the Member: maintain customer focus and apply omni-merchant mindset and EDLP/EDLC models.
• Focusing on our Associates: build strong relationships, influence teams, and promote talent development.
• Talent Management: nurture high performers and foster belonging across diverse teams.

Skills

Culture Champion

Servant Leadership

Curiosity & Courage

Digital Transformation

Customer Focus

Strategic Thinking

Collaboration & Influence

Talent Management

Education

2+ years of college

Job description

Sam's Club is seeking a Team Manager for Member Experience, Fresh Area, Merchandising, Fulfillment and Freight Flow in Las Vegas. You will empower associates to serve our members and lead with a servant leadership mindset.

You will advance Sam’s Club values, drive change through digital tools, and ensure a customer-first, data-informed, omni-merchant approach to planning and execution. This role emphasizes talent development and cross-functional collaboration.