Member Experience Team Lead

Walmart; Hoover (AL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Financial benefits

Paid time off benefits

Other benefits

Live Better U program

Job summary

Walmart Sam's Club is seeking a capable supervisor in Hoover, AL to assist management in directing associates and improving member service. You will guide duties, coach on service approaches, and help process memberships and credit accounts while ensuring proper handling of returns and merchandise availability.

The role emphasizes teamwork, integrity, and delivering value to members through efficient transactions, training, and participation in recruiting, scheduling, and coaching activities.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) and 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assists management with supervision of associates including assigning duties and providing guidance on member service approaches
• Communicates information on membership types programs and benefits and processes memberships upgrades and credit accounts
• Oversees front-end operations including registers and self-checkout and ensures timely completion of transactions and pick-up orders
• Handles claims and returns and maintains merchandising availability and store cleanliness
• Develops processes to meet business needs collaborating with managers and coworkers and analyzes information for improvements
• Supports the Open Door Policy and assists management with ethical compliance and problem resolution

Skills

Customer service

Job description

Walmart Sam's Club is seeking a capable supervisor in Hoover, AL to assist management in directing associates and improving member service. You will guide duties, coach on service approaches, and help process memberships and credit accounts while ensuring proper handling of returns and merchandise availability.

The role emphasizes teamwork, integrity, and delivering value to members through efficient transactions, training, and participation in recruiting, scheduling, and coaching activities.