Member Experience & Support Specialist

Addison Group; Tulsa (OK); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401(k) retirement plan

Paid time off and paid holidays

Employee assistance program

Wellness resources

Career advancement opportunities

Ongoing training and professional dev.

Job summary

Addison Group in Tulsa, OK is seeking a Member Service Specialist to provide inbound customer support for members and providers. You will handle inquiries, document interactions, and ensure services are delivered accurately across multiple systems.

The role requires strong communication, attention to detail, and the ability to work collaboratively. This full-time, direct-hire position offers comprehensive benefits and a supportive team environment in a healthcare/insurance context.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, call center, healthcare, insurance, or administrative support preferred.
• Experience using CRM, case management, or ticketing software is a plus.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities.
• High level of accuracy with documentation and recordkeeping.

Responsibilities

• Handle inbound calls while providing courteous and professional customer support.
• Resolve member and provider inquiries during the first interaction when possible.
• Explain benefits, services, and account information accurately.
• Maintain documentation of customer interactions in internal systems.
• Respond to emails and manage follow-up activities to resolve requests promptly.
• Collaborate with internal departments to resolve complex issues.
• Assist with call coverage during periods of increased volume.

Skills

Communication skills

Organization

Time management

Customer-first mindset

Detail oriented

Education

High school diploma

Tools

CRM software

Ticketing systems

Case management tools

Job description

Addison Group in Tulsa, OK is seeking a Member Service Specialist to provide inbound customer support for members and providers. You will handle inquiries, document interactions, and ensure services are delivered accurately across multiple systems.

The role requires strong communication, attention to detail, and the ability to work collaboratively. This full-time, direct-hire position offers comprehensive benefits and a supportive team environment in a healthcare/insurance context.