Member Experience & Support Specialist

Edison Health Solutions, LLC; Tulsa (OK); On-site; USD 16,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Family health and wellness programs

401(k)

Paid time off

Paid holidays

Job summary

Edison Health Solutions, LLC is seeking a Member Service Specialist to serve as a primary point of contact for members and providers, ensuring timely and accurate resolution of inquiries. The role includes answering calls, managing inboxes, and collaborating across teams.

Successful candidates will have prior customer service experience, excellent communication skills, and a high school diploma or equivalent. We offer competitive pay, a healthy work environment, and career advancement opportunities.

Qualifications

• Previous customer service experience, preferably in a call center, healthcare, insurance, or administrative support environment.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to learn new systems.

Responsibilities

• Answers inbound calls promptly and professionally.
• Strives to achieve first call resolution whenever possible.
• Completes follow‑up work and administrative tasks to support member and provider requests.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

CRM/case management systems

Job description

Edison Health Solutions, LLC is seeking a Member Service Specialist to serve as a primary point of contact for members and providers, ensuring timely and accurate resolution of inquiries. The role includes answering calls, managing inboxes, and collaborating across teams.

Successful candidates will have prior customer service experience, excellent communication skills, and a high school diploma or equivalent. We offer competitive pay, a healthy work environment, and career advancement opportunities.