Member Experience Supervisor — Teller & Loan Services

Baptist Health of South Florida Federal Credit Union; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Baptist Health of South Florida Federal Credit Union is seeking to optimize teller operations and member services. The role focuses on implementing policies, directing work, and resolving complex issues while maintaining accurate balancing and coverage of teller lines.

The position emphasizes cross-selling financial products, training MSRs, supporting loan processing, and providing excellent member service to drive growth and compliance across all branch activities.

Qualifications

• Experience in financial services preferred
• High school diploma required
• Strong interpersonal and communication skills required
• Ability to learn and apply bank policies and procedures

Responsibilities

• Oversee teller operations and ensure policies and procedures are followed.
• Provide full range of member services and cross-sell Credit Union products.
• Assist with loan applications, processing, and servicing.
• Manage new accounts and assist with account maintenance and balancing.
• Train and supervise MSRs and ensure proper coverage.
• Ensure regulatory compliance across operations.

Skills

Customer service

Cross-selling

Communication

Teamwork

Attention to detail

Conflict resolution

Emotional intelligence

Adaptability

Ethical integrity

Problem solving

Education

High school diploma

Job description

Baptist Health of South Florida Federal Credit Union is seeking to optimize teller operations and member services. The role focuses on implementing policies, directing work, and resolving complex issues while maintaining accurate balancing and coverage of teller lines.

The position emphasizes cross-selling financial products, training MSRs, supporting loan processing, and providing excellent member service to drive growth and compliance across all branch activities.