Member Experience Specialist II

St. Mary's Bank; Nashua (NH); On-site; USD 40,000 - 48,000; Full time

Job summary

St. Mary’s Bank is seeking a Member Service Associate II in Nashua, NH to deliver high-quality, in-branch service. You will open and service accounts, process deposits and withdrawals, and guide members on suitable financial options while ensuring accuracy and compliance.

The role emphasizes in-person engagement and teamwork within a branch setting. You will collaborate with coworkers to meet service and sales goals, maintain records, and uphold security and privacy standards in everyday banking

Qualifications

• High school diploma or equivalent required.
• Prior experience in financial services, retail banking, or a member-focused environment preferred.
• Commitment to non-discriminatory, inclusive service for all members and alignment with cooperative values.

Responsibilities

• Assist members with everyday banking needs such as opening and servicing accounts.
• Process deposits and withdrawals accurately and answer questions about products and services.
• Handle transactions, resolve member issues, and provide guidance on financial options that fit member goals.
• Collaborate with colleagues to meet branch service and sales objectives and follow compliance procedures.
• Maintain detailed and accurate records and provide consistent in-person engagement in the branch environment.

Skills

Active listening

Problem-solving

Build rapport

Cash handling

Transaction processing

Communication

Organizational skills

Time management

Team collaboration

Technology familiarity

Education

High school diploma or equivalent

Tools

POS terminals

Account management software

Office applications

Job description

St. Mary’s Bank is seeking a Member Service Associate II in Nashua, NH to deliver high-quality, in-branch service. You will open and service accounts, process deposits and withdrawals, and guide members on suitable financial options while ensuring accuracy and compliance.

The role emphasizes in-person engagement and teamwork within a branch setting. You will collaborate with coworkers to meet service and sales goals, maintain records, and uphold security and privacy standards in everyday banking