Member Experience Specialist – Health Plan Support

EmergencyMD; Tallahassee (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

EmergencyMD in Tallahassee, FL, is looking for a dedicated Member Services Representative. In this full-time role, you'll serve as a key contact for members, handling high-volume calls and providing accurate information on health plan benefits and services. Candidates should have an Associate's degree or equivalent experience, with strong problem-solving and communication skills. Join us to contribute to positive member interactions and be part of a respected company that values professionalism and integrity.

Qualifications

• Minimum of one year of related experience in a call center, medical office, or customer service environment.
• Ability to manage a high volume of calls while maintaining accuracy and professionalism.
• Strong data entry skills with the ability to track member interactions.

Responsibilities

• Respond to high-volume inquiries from members.
• Document interactions in system databases.
• Collaborate with internal teams to resolve member concerns.

Skills

Clear communication

Problem-solving

Data entry

Customer service

Education

Associate's degree or equivalent experience

Job description

EmergencyMD in Tallahassee, FL, is looking for a dedicated Member Services Representative. In this full-time role, you'll serve as a key contact for members, handling high-volume calls and providing accurate information on health plan benefits and services. Candidates should have an Associate's degree or equivalent experience, with strong problem-solving and communication skills. Join us to contribute to positive member interactions and be part of a respected company that values professionalism and integrity.