Member Experience Specialist - Frontline Services

Sam's East, Inc.; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Disability insurance

Employee discounts

Job summary

Walmart in Cheektowaga, NY is seeking an energetic Front End Service Associate to support members at the checkout area, resolve inquiries, and promote store services. You will help with payments, returns, and exchanges while ensuring a safe shopping environment and adherence to safety policies.

The role emphasizes member support, merchandise organization, and involvement in training on new technology and processes. Join a team focused on service excellence and operational integrity.

Responsibilities

• Provides member service and resolves member issues
• Maintains checkout area and processes purchases
• Assists with payments, returns, refunds, and exchanges
• Guides members on self-service technology
• Assists with safety standards and security procedures
• Maintains merchandise zones and organizes product displays
• Takes part in training and rollout of new programs
• Delivers customer service with a focus on shrink control and safety checks
• Reviews receipts and ensures compliance with policies

Job description

Walmart in Cheektowaga, NY is seeking an energetic Front End Service Associate to support members at the checkout area, resolve inquiries, and promote store services. You will help with payments, returns, and exchanges while ensuring a safe shopping environment and adherence to safety policies.

The role emphasizes member support, merchandise organization, and involvement in training on new technology and processes. Join a team focused on service excellence and operational integrity.