Member Experience Specialist – Frontline Service & Tech

Walmart Inc.; Boardman (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off (PTO)

Education program

Job summary

Walmart Inc. in Boardman, OH, is seeking a front-line member services associate for Sam's Club. You will provide member service, process purchases, assist with payments, returns, refunds, and exchanges, and promote Sam's Club products.

You will also guide members on self-service technology and help locate merchandise. You will maintain safety and cleanliness, respond to member concerns, and participate in training for front-line associates.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience using mobile retail applications.
• Strong customer service orientation.

Responsibilities

• Provide member service and resolve issues.
• Promote Sam's Club products and services.
• Process member purchases and assist with payments, returns, refunds, and exchanges.
• Guide members on self-service technology and locate merchandise.
• Maintain a safe, clean shopping environment and report unsafe conditions.
• Assist with training new Frontline Services associates.

Skills

Retail experience

Customer service

Mobile apps usage

Tools

POS system

Front-end equipment (cash register)

Job description

Walmart Inc. in Boardman, OH, is seeking a front-line member services associate for Sam's Club. You will provide member service, process purchases, assist with payments, returns, refunds, and exchanges, and promote Sam's Club products.

You will also guide members on self-service technology and help locate merchandise. You will maintain safety and cleanliness, respond to member concerns, and participate in training for front-line associates.