Member Experience Specialist | Front Desk

Asphalt Green; New York (NY); On-site; USD 25,000 - 30,000; Part time

Job summary

Asphalt Green, a nonprofit community organization in New York, is seeking a part-time Customer Experience Associate for its Major Owens Community Center. You will deliver welcoming, professional service at the front desk, support member and guest inquiries, and ensure smooth check-in and access.

This role thrives in a fast-paced, mission-driven environment and requires weekend availability. You'll work with multiple departments to provide accurate program information, process registrations, and

Qualifications

• Strong communication and customer service skills.
• Interpersonal and conflict-resolution abilities.
• Ability to multitask and stay organized under pressure.
• Open availability including evenings, weekends, and holidays.

Responsibilities

• Greet members, guests, and program participants warmly.
• Provide accurate information about programs, memberships, events, and policies.
• Assist navigation and connect to staff.
• Resolve concerns with empathy and good judgment.
• Manage check-in/check-out and facility access.
• Maintain front desk cleanliness and organization.
• Use Salesforce and POS systems for service and membership tasks.

Skills

Customer service

Communication

Conflict resolution

Multitasking

Organizational

Calm under pressure

Teamwork

Problem solving

Flexible schedule

CRM systems

Tools

Salesforce

POS systems

Job description

Asphalt Green, a nonprofit community organization in New York, is seeking a part-time Customer Experience Associate for its Major Owens Community Center. You will deliver welcoming, professional service at the front desk, support member and guest inquiries, and ensure smooth check-in and access.

This role thrives in a fast-paced, mission-driven environment and requires weekend availability. You'll work with multiple departments to provide accurate program information, process registrations, and