Member Experience Specialist (Front Desk)

Asphalt Green; New York (NY); Vor Ort; USD 25.000 - 30.000; Teilzeit

Zusammenfassung

Asphalt Green is seeking a Part-time Customer Experience Associate to join our Major Owens Community Center (MOCC) team. You will warmly greet members, manage check-in/check-out, and help guests navigate the facility while ensuring safety and policy compliance.

This onsite role requires open availability on weekends and some evenings. The ideal candidate brings strong customer service, multitasking abilities, and experience using CRM and front desk systems.

Qualifikationen

• Strong communication and customer service skills.
• Ability to multitask, stay organized, and remain calm under pressure.
• Friendly, proactive, and team-oriented mindset.
• Ability to provide accurate information about programs, services, memberships, events, and facility policies.
• Ability to use customer service, CRM, POS, and front desk systems.

Aufgaben

• Greet members, guests, visitors, and program participants with warmth.
• Handle check-in and check-out procedures efficiently and accurately.
• Monitor facility access and enforce safety policies professionally.
• Support membership operations, including card printing and POS transactions.
• Perform administrative duties: data entry, record keeping, and front desk support.

Kenntnisse

Customer service

Communication

Multitasking

Conflict resolution

Front desk experience

Teamwork

Tools

Salesforce

CRM systems

POS system

Jobbeschreibung

Asphalt Green is seeking a Part-time Customer Experience Associate to join our Major Owens Community Center (MOCC) team. You will warmly greet members, manage check-in/check-out, and help guests navigate the facility while ensuring safety and policy compliance.

This onsite role requires open availability on weekends and some evenings. The ideal candidate brings strong customer service, multitasking abilities, and experience using CRM and front desk systems.