Member Experience Specialist - Flexible Banking & Referrals

Evolving Solution Services

Williamsport (Lycoming County)

On-site

USD 21,000 - 26,000

Full time

6 days ago
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Job summary

Horizon Federal Credit Union in Williamsport, PA is seeking a diligent Member Service Representative to deliver exceptional member service. You will handle routine transactions, explain Horizon products, and refer suitable services to meet members' financial needs.

The role requires a high school diploma, a friendly, professional demeanor, and strong communication skills. Coverage includes a flexible schedule with potential overtime and weekend shifts.

Qualifications

  • High school diploma or equivalent.
  • Professional demeanor and strong interpersonal communication.
  • Ability to multi-task and stay organized under pressure.
  • Maintains confidentiality of member information.
  • Solid knowledge of PC-based programs.

Responsibilities

  • Acts as ambassador of Horizon Federal Credit Union brand.
  • Performs routine banking transactions (deposits, withdrawals, check cashing, loan payments, etc.).
  • Maintains knowledge of Horizon products and cross-sell/refers relevant services.
  • Adheres to policies, procedures, and compliance requirements.
  • Communicates clearly in person, over the phone, and by email.
  • Balances and completes end-of-day closing activities.
  • Keeps work area neat and properly stocked.

Skills

Interpersonal communication
Multi-tasking
Professional demeanor
Confidentiality
PC skills

Education

High school diploma or equivalent

Job description

Horizon Federal Credit Union in Williamsport, PA is seeking a diligent Member Service Representative to deliver exceptional member service. You will handle routine transactions, explain Horizon products, and refer suitable services to meet members' financial needs.

The role requires a high school diploma, a friendly, professional demeanor, and strong communication skills. Coverage includes a flexible schedule with potential overtime and weekend shifts.

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