Member Experience Specialist - Flexible Banking & Referrals

Evolving Solution Services; Williamsport (Lycoming County); On-site; USD 21,000 - 26,000; Full time

Job summary

Horizon Federal Credit Union in Williamsport, PA is seeking a diligent Member Service Representative to deliver exceptional member service. You will handle routine transactions, explain Horizon products, and refer suitable services to meet members' financial needs.

The role requires a high school diploma, a friendly, professional demeanor, and strong communication skills. Coverage includes a flexible schedule with potential overtime and weekend shifts.

Qualifications

• High school diploma or equivalent.
• Professional demeanor and strong interpersonal communication.
• Ability to multi-task and stay organized under pressure.
• Maintains confidentiality of member information.
• Solid knowledge of PC-based programs.

Responsibilities

• Acts as ambassador of Horizon Federal Credit Union brand.
• Performs routine banking transactions (deposits, withdrawals, check cashing, loan payments, etc.).
• Maintains knowledge of Horizon products and cross-sell/refers relevant services.
• Adheres to policies, procedures, and compliance requirements.
• Communicates clearly in person, over the phone, and by email.
• Balances and completes end-of-day closing activities.
• Keeps work area neat and properly stocked.

Skills

Interpersonal communication

Multi-tasking

Professional demeanor

Confidentiality

PC skills

Education

High school diploma or equivalent

Job description

Horizon Federal Credit Union in Williamsport, PA is seeking a diligent Member Service Representative to deliver exceptional member service. You will handle routine transactions, explain Horizon products, and refer suitable services to meet members' financial needs.

The role requires a high school diploma, a friendly, professional demeanor, and strong communication skills. Coverage includes a flexible schedule with potential overtime and weekend shifts.