Member Experience Specialist - Banking & Loans

Firefighters Community Credit Union (FFCCU); Parma (OH); On-site; USD 27,552 - 30,307; Full time

Job summary

Firefighters Community Credit Union in Parma, OH is seeking a full-time Financial Service Representative to serve members at our Parma Branch, handling both teller and platform duties.

You will assist with new accounts, loans, and everyday banking needs while delivering exceptional service. A minimum of a high school diploma or GED and 2+ years in cash handling, customer service, and sales is required.

Qualifications

• 2+ years of cash handling experience.
• 2+ years in customer service roles.
• Sales and cross-selling experience is required.
• Minimum of high school diploma or GED.

Responsibilities

• Provide an exceptional in-branch customer experience handling member needs from sales to service.
• Perform teller transactions and open new accounts.
• Take loan applications and complete loan closings.
• Recommend financial products and services to members.
• Provide expertise on services such as IRAs, share certificates, electronic funds transfer, and online banking.

Skills

Cash handling

Customer service

Sales and cross-selling

Education

High school diploma or GED

Job description

Firefighters Community Credit Union in Parma, OH is seeking a full-time Financial Service Representative to serve members at our Parma Branch, handling both teller and platform duties.

You will assist with new accounts, loans, and everyday banking needs while delivering exceptional service. A minimum of a high school diploma or GED and 2+ years in cash handling, customer service, and sales is required.