Financial Service Representative

Firefighters Community Credit Union; Cleveland (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

Firefighters Community Credit Union in Cleveland is seeking a full-time Financial Service Representative at our Emerald Branch to assist members with sales and service, open accounts, process loans, and guide financial decisions.

The role blends teller duties with platform support, requiring excellent customer service skills, 2+ years' experience in cash handling and sales, and a high school diploma or GED. AA/EOE.

Qualifications

• 2+ years' experience in cash handling
• 2+ years' experience in customer service
• 2+ years' experience in sales and cross-selling
• High school diploma or GED (or equivalent)

Responsibilities

• Provide an exceptional in-branch customer experience by handling member needs from sales to service.
• Perform teller transactions, open new accounts, take loan applications, complete loan closings, and everything in-between.
• Recommend appropriate financial products and services to members
• Provide expertise on a variety of complex credit union services such as IRAs, share certificates, electronic funds transfer, online banking, etc.

Skills

Cash handling

Customer service

Sales

Cross-selling

Education

High school diploma or GED

Job description

Our Opportunity

We're hiring a full time Financial Service Representative to join our Emerald Branch!

Pay: $20.00-$22.00 Per Hour
Schedule: Full Time
Location: 20333 Emerald Parkway, Cleveland, OH 44135

Who We Are

At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.

Who You Are

Our ideal teammate is a brand ambassador who is passionate about serving members. We want to meet candidates who live and breathe customer service and are passionate about helping our members with their immediate and future financial needs, while seamlessly transitioning between teller and platform roles throughout the day. Good credit is important to us, as we are a financial institution.

Responsibilities

• Provide an exceptional in-branch customer experience by handling member needs from sales to service.
• Perform teller transactions, open new accounts, take loan applications, complete loan closings, and everything in-between.
• Recommend appropriate financial products and services to members
• Provide expertise on a variety of complex credit union services such as IRAs, share certificates, electronic funds transfer, online banking, etc.

Qualifications

We are looking for candidates who have 2+ years' experience in:

• Cash handling
• Customer service
• Sales and cross-selling experience
• Minimum of high school diploma or GED

Other

• Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; visual acuity necessary to prepare or inspect documents; should be able to exert up to 10 lbs. of force occasionally.

AA/EOE