Member Experience Specialist

VASA Fitness; Wisconsin; On-site; USD 28,930,000 - 44,083,000; Full time

Benefits offered by this job

Two gym memberships

Discounted personal training

401(k) options

Employee Assistance Program – free/low

Paid time off

Medical/Dental/Vision

Paid parental leave

Job summary

VASA Fitness is looking for a Member Experience Specialist to greet members at the front desk, create personal connections, and guide guests on memberships, upgrades, and personal training options. You’ll help keep the club clean and organized, making every visit feel like home.

The role emphasizes strong communication, multi-tasking, and a customer-service mindset, with commission eligibility and a supportive team environment. Experience in fitness or sales is preferred.

Qualifications

• Strong communication skills and a professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service, membership sales preferred.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members as the first friendly face at the front desk and set a welcoming tone.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and organized to make VASA feel like home.
• Sell memberships and personal training through confident conversations and tours.
• Address member needs quickly with helpful solutions.

Skills

Strong communication

Multi-tasking

Independent work

Customer service

Membership sales

CPR / Bilingual plus

Job description

$11.50 per Hour + Commission Eligibility!

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION : Base rate of $11.50 per hour + commission with no cap!
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

Job Description

We are proud to be a 'Great Place to Work' certified company!

EEO is the Law