Member Experience Specialist

Evolving Solution Services; Williamsport (Lycoming County); On-site; USD 45,847,000 - 50,255,000; Full time

Job summary

Horizon Federal Credit Union in Williamsport, PA, is seeking a Member Service Representative to deliver consistent, exceptional member service. You will handle routine transactions, answer questions, and refer appropriate products to meet members' financial needs.

The role requires a high school diploma, solid interpersonal skills, accuracy in cash handling, and a willingness to work flexible hours including Saturdays. Training and advancement opportunities are provided.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and communication skills.
• Ability to handle cash and perform routine banking transactions.

Responsibilities

• Serve as ambassador of Horizon Federal Credit Union.
• Performs deposits, withdrawals, loan payments, and other transactions.
• Promote and refer relevant products to meet financial needs.
• Maintain knowledge of policies, procedures, and regulatory requirements.
• Balance cash drawer and complete end-of-day processes.

Skills

Customer service

Cash handling

Relationship sales

Communication

Education

High school diploma or equivalent

Tools

PC-based software

Job description

Horizon Federal Credit Union in Williamsport, PA, is seeking a Member Service Representative to deliver consistent, exceptional member service. You will handle routine transactions, answer questions, and refer appropriate products to meet members' financial needs.

The role requires a high school diploma, solid interpersonal skills, accuracy in cash handling, and a willingness to work flexible hours including Saturdays. Training and advancement opportunities are provided.