Member Experience Specialist

vasafitnessexternalcareers; Waterloo (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Base pay + commission

401(k) options

Paid Time Off

Medical/Dental/Vision benefits

Paid Parental Leave

Two gym memberships

Job summary

VASA Fitness in Waterloo is hiring a Member Experience Specialist to serve as the first friendly face for our members. You will greet guests, share information about memberships and upgrades, and guide members on fitness options while keeping the club clean and welcoming.

Candidates with 1+ year of customer service and an interest in health and wellness will thrive. Bilingual skills or CPR certification are a plus, and a focus on providing an exceptional, uplifting member experience is essential.

Qualifications

• 1+ year of customer service experience.
• Experience or interest in memberships and sales.
• Bilingual skills or CPR certification are a plus.

Responsibilities

• Greet members warmly and set a welcoming tone at the front desk.
• Explain memberships, upgrades, and personal training options.
• Keep the club clean and organized and guide tours when needed.
• Contribute to a positive, energetic member experience and basic sales goals.

Skills

Customer service

Membership sales

Bilingual (plus CPR)

Job description

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION: Base rate of $11.50 per hour + commission with no cap!
• SCHEDULE: Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employeesare eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

We are proud to be a 'Great Place to Work' certified company!

4000 University Ave, Waterloo, IA 50701