Member Experience Specialist

Vasa Fitness co; Villa Park (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Two gym memberships

Discounted personal training

401(k) options

Employee Assistance Program

Paid Time Off

Medical / Dental / Vision

Paid Parental Leave

Job summary

VASA Fitness is seeking a Member Experience Specialist at our Villa Park club. As the first friendly face at the front desk, you greet members, build personal connections, and help them on their fitness journey by sharing information about memberships, upgrades, and personal training options.

You will keep the club clean and organized, create a welcoming atmosphere, and contribute to a motivating member experience.

Qualifications

• 1+ year of customer service experience
• Membership sales experience preferred
• Must be able to pass a background check
• Bilingual skills or CPR certification are a plus

Responsibilities

• Greet members warmly at the front desk and set a welcoming tone
• Guide members on memberships, upgrades, and personal training options
• Keep the club clean and organized to maintain an inviting environment
• Assist with tours and conversions through confident conversations

Skills

Customer service

Sales

Communication

Multitasking

Background check

Bilingual/CPR a plus

Job description

$15.00 per Hour + Commission Eligibility!

At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.

HOW WILL YOU CHANGE LIVES?

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

WHAT'S IN IT FOR YOU?

When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.

• COMPENSATION : Base rate of $15.00 per hour + commission with no cap!
• Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
• All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave

WHAT WE'RE LOOKING FOR:

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

WHAT DOES SUCCESS LOOK LIKE?

• Guests and members feel welcomed with a smile and eye contact
• Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
• Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
• Member needs are addressed quickly with helpful solutions
• Feedback is shared with leadership and used to improve the member experience

Job Description

We are proud to be a 'Great Place to Work' certified company!