Member Experience Specialist

Plunge House; United States; On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Complimentary Plunge House Unlimited M

Job summary

Plunge House is seeking a Member Experience Specialist to lead a premium guest journey, welcome members, and promote memberships in Kansas City area. You will deliver an exceptional experience, conduct tours, and actively close memberships while engaging with the community.

This role blends hospitality with sales, requiring strong communication, CRM know-how, and the ability to work independently. A complimentary unlimited membership is included.

Qualifications

• Sales experience with a proven ability to close.
• Excellent communication and interpersonal skills.
• Comfortable asking for a credit card and handling objections.
• Experience with CRM, POS, and data entry.
• Mindbody experience a plus.
• Reliable, punctual, and able to work independently.
• Ability to create and maintain relationships with current and prospective members.

Responsibilities

• Deliver a premium, welcoming experience throughout every member and guest visit.
• Greet and welcome all members and guests with genuine warmth and energy.
• Provide information to prospective members regarding services, facilities, and membership options.
• Be a product of the product: take a minimum of two plunge sessions per week and engage in the community.
• Conduct facility tours for walk-ins and scheduled prospects, building value and urgency to close memberships on the spot.
• Actively sell memberships, intro offers, packages, and retail products during every shift.
• Handle objections with confidence and ask for the sale on every tour.
• Follow up with unconverted prospects via phone, text, and email within 24 hours using the CRM.
• Hit your assigned monthly sales quota and maintain a minimum 50% close rate on tours into recurring memberships.
• Maintain premium cleanliness standards throughout the facility at all times.
• Assist in inventory management, restocking towels and amenities, and maintaining retail displays.
• Perform opening and/or closing duties including facility walkthroughs and security checks.
• Ensure all equipment is functioning properly and report maintenance issues immediately.
• Represent Plunge House® at vendor events, pop-ups, and joint venture partnerships as needed.
• Build relationships with neighboring businesses and local organizations to drive organic leads.
• Leverage personal and social networks to generate referrals and brand awareness.

Skills

Sales experience

Communication

Credit card handling

CRM

POS systems

Data entry

Mindbody

Wellness focus

Reliability

Punctuality

Relationship building

Independent work

Tools

CRM

POS systems

Mindbody

Data entry software

Job description

• Location 8668 State Line Rd,Leawood, KS, 66206,United States
• Base Pay $18.00 / Hour
• Employee Type Non Exempt PT
• Manage Others No

Position Overview

The Member Experience Specialist is the front line of Plunge House®. You are the first face our members and guests see and the last impression they take with them. Your primary mission is to deliver an exceptional, premium member experience while actively driving membership growth through sales, relationship-building, and community engagement. This is a sales role with hospitality at its core.

Key Responsibilities

Member Experience

• Deliver a premium, welcoming experience throughout every member and guest visit
• Greet and welcome all members and guests with genuine warmth and energy
• Provide information to prospective members regarding services, facilities, and membership options
• Be a product of the product: take a minimum of two plunge sessions per week and actively engage in the community
• Conduct facility tours for walk-ins and scheduled prospects, building value and urgency to close memberships on the spot
• Actively sell memberships, intro offers, packages, and retail products during every shift
• Handle objections with confidence and ask for the sale on every tour
• Follow up with unconverted prospects via phone, text, and email within 24 hours using the CRM
• Hit your assigned monthly sales quota and maintain a minimum 50% close rate on tours into recurring memberships

Facility Operations

• Maintain premium cleanliness standards throughout the entire facility at all times
• Assist in inventory management, restocking towels and amenities, and maintaining retail displays
• Perform opening and/or closing duties including facility walkthroughs and security checks
• Ensure all equipment is functioning properly and report maintenance issues immediately

Community and Grassroots

• Represent Plunge House® at vendor events, pop-ups, and joint venture partnerships as needed
• Build relationships with neighboring businesses and local organizations to drive organic leads
• Leverage personal and social networks to generate referrals and brand awareness

Compensation and Benefits

• Complimentary Plunge House® Unlimited Membership

Performance Expectations

• Treat every person who walks through the door like the most important person in the room
• Ask for the sale on every tour, every shift, every opportunity
• Maintain the facility at a level that reflects a premium brand
• Show up on time, every time. Reliability is non-negotiable.
• Be coachable, competitive, and committed to your own growth
• Represent the Plunge House® brand with professionalism both inside and outside the facility

Requirements

Qualifications

• Sales experience with a proven ability to close, not just give tours
• Excellent communication and interpersonal skills
• Comfortable asking for a credit card and handling objections directly
• Experience with CRM, POS, and data entry (Mindbody experience a plus)
• Passionate about wellness, health, and recovery
• Reliable, punctual, and able to work independently
• Ability to create and maintain relationships with current and prospective members

Summary

Plunge House® is the first franchise in the contrast therapy and social wellness space. You are not joining a gym. You are joining a movement. This role gives you real sales experience, a free membership to a world-class wellness facility, and the chance to grow with a brand that is scaling nationally.